staysure customer service

Staysure Customer Service Reviews | Glassdoor We pride ourselves on the excellent service we give to our customers and this is achieved through our dedication to deliver the best training to our people. Friday 30 December: 8:30am 8pm, Within the USA and Canada: No support from customer service managers. Staysure were not interested in her safety, just getting her back to the UK so the NHS could pay for any future medical needs. Learn about Staysure culture, salaries, benefits, work-life balance, management, job security, and more. It left me feeling nervous whether Ive done enough to declare everything. We are always striving to improve and welcome our employees' feedback whether it's on forums like this or in our all-employee events, like our Townhalls. .wslide-caption-text {} Constantly being told to hang in there because improvement are happening when quite clearly they werent. (function(){_W.setup_rpc({"url":"\/ajax\/api\/JsonRPC\/CustomerAccounts\/","actions":{"CustomerAccounts":[{"name":"login","len":2,"multiple":false,"standalone":false},{"name":"logout","len":0,"multiple":false,"standalone":false},{"name":"getSessionDetails","len":0,"multiple":false,"standalone":false},{"name":"getAccountDetails","len":0,"multiple":false,"standalone":false},{"name":"getOrders","len":0,"multiple":false,"standalone":false},{"name":"register","len":4,"multiple":false,"standalone":false},{"name":"emailExists","len":1,"multiple":false,"standalone":false},{"name":"passwordReset","len":1,"multiple":false,"standalone":false},{"name":"passwordUpdate","len":3,"multiple":false,"standalone":false},{"name":"validateSession","len":1,"multiple":false,"standalone":false}]},"namespace":"_W.CustomerAccounts.RPC"}); Have a fantastic holiday. This website uses cookies to enable essential site functionality, as well as marketing, personalised ads, and analytics. Dear GayeThank you for your review.I am very sorry to hear that the service that you received was not to our usual high standards.I have requested the documents be sent to you via post. My dad died whilst abroad, he was insured with stay sure. Staysure 7 Nov 2022 - Remote Customer Service Representative . I started at Staysure as a sales agent nearly 6 years ago. Also, for some of our insurers we may receive a profit share payment if they (Madrid), Espaa. Our pay and reward package is regularly reviewed too so that we remain competitve in the market and provide our team members with a good deal. Thanks for your feedback. It goes against our guidelines to offer incentives for reviews. var STATIC_BASE = '//cdn1.editmysite.com/'; The Embassy were amazing. 28703 San Sebastin de los Reyes I had to deal with an out sourced company. You can email us at info@staysure.co.uk Staysure is a trading name of TICORP Limited. Quick and efficient service, very knowledgeable of medical conditions.Thank you. _W.storeCountry = "GB"; I interviewed at Staysure (Northampton, England) in Apr 2022, Smooth and informative. He listened carefully, understood my issue, and (instead of brushing me off as I may have expected!) right: 0 !important; Gaynor Simpson, Dear Mrs Gaynor SimpsonThank you for taking the time to leave a review. Thank you for posting a comment. But your website/automation are pretty poor, so only 3 stars. {"navigation\/item":"

  • \n Staysure Group | LinkedIn .wsite-product .wsite-product-price a {} Thank you for your feedback and sorry to read your comments. your insurance policy. .wsite-elements.wsite-footer div.paragraph, .wsite-elements.wsite-footer p, .wsite-elements.wsite-footer .product-block .product-title, .wsite-elements.wsite-footer .product-description, .wsite-elements.wsite-footer .wsite-form-field label, .wsite-elements.wsite-footer .wsite-form-field label{font-size:14px !important;} Happiness score is 39 out of 100 39. A company who has to bang on about diversity isnt a diverse company. We regularly review our employee offering and believe we offer a good basic salary and bonus opportunities. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. If there is a problem with the password chosen this should be explained. They will undoubtedly refer you to an obscure technicality in their T & C's and fight tooth and nail to defend their position. Saturday 24 December: 9am 3pm staysure hung us out to dry. Apparently, as my father was elderly and on medication for some long-standing but controlled conditions he was automatically not covered - even though there is no way to provide this information when buying the policy. display: block !important; David the Staysure agent explained and guided us through the Health Check requirements as my partner is on a NHS waiting list for a minor operation.The travel policy he recommended saved us more than 30% on the equivalent travel policy available through our holiday travel agent. Because of this we were able to answer medical questions with out being flustered and accepted the quote. We were devastated as grandchildren had been couting the days down. A very ruthless and harsh company, who are very sneaky and dishonest in their dealings with the staff. 'active', Have a fantastic holiday. They take your money easily but getting help when you need it is a different story. We are so pleased to hear that you are happy with the service and our staff were so helpful and friendly.Thank you for choosing Staysure. The initial purchase was fine. Your Staysure Reviews. I could put it down racism but overall they are just a horrible company who treat people bad. Get started now and lets get this sorted. .wsite-elements.wsite-not-footer:not(.wsite-header-elements) h2, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-long .product-title, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-large .product-title, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-small .product-title, #wsite-content h2, #wsite-content .product-long .product-title, #wsite-content .product-large .product-title, #wsite-content .product-small .product-title, .blog-sidebar h2 {font-style:normal !important;letter-spacing: 1px !important;} We are so pleased to hear that you are happy with the service and our staff were so friendly and helpful.Thank you for choosing Staysure. A nice change from the hassled feeling I often feel when dealing with call centres. After a tough year, we're really excited about the direction we're heading in and that you, and all of our people are too. The team leaders judged me not being in without any understanding. Date of experience: March 13, 2016 https://www.staysuregroup.co.uk/ Industries Insurance Company size 501-1,000 employees Headquarters Northampton Type Privately Held Founded 2004 Locations Primary Bedford Rd Britannia House 3-5. Replies to negative reviews in < 24 hours. You may raise your complaint to the Financial Ombudsman Service when a Summary Resolution Letter or Final Resolution Letter has been issued, if youre not satisfied with how your complaint has been handled. _W.setup_model_rpc({"rpc_namespace":"_W.CustomerAccounts.RPC","model_namespace":"_W.CustomerAccounts.BackboneModelData","collection_namespace":"_W.CustomerAccounts.BackboneCollectionData","bootstrap_namespace":"_W.CustomerAccounts.BackboneBootstrap","models":{"CustomerAccounts":{"_class":"CustomerAccounts.Model.CustomerAccounts","defaults":null,"validation":null,"types":null,"idAttribute":null,"keydefs":null}},"collections":{"CustomerAccounts":{"_class":"CustomerAccounts.Collection.CustomerAccounts"}},"bootstrap":[]}); Verification can help ensure real people write reviews about real companies. _W = _W || {}; _W.securePrefix='www.aspokesmansaid.com'; _W = _W || {}; .wsite-phone {} Send your complaints and reviews - and we'll publish the best, and worst! Staysure Travel Insurance Reviews | Read Customer Service Reviews of www.staysure.co.uk | 10,007 of 10,328 Money & Insurance Insurance Travel Insurance Company Staysure Travel Insurance Staysure Travel Insurance Reviews 250,728 Excellent 4.7 VERIFIED COMPANY www.staysure.co.uk Visit this website Write a review 4.7 total Filter Sort: Most recent Av. Average Interview. #wsite-title {color:#000 !important;text-transform: uppercase !important;} Anyone can write a Trustpilot review. Have a fantastic holiday. I received compassionate leave for the funeral and was told to use my holiday for any other days I needed to grieve. I would like to reassure you that Staysure take all feedback about our products and services very seriously. We are remunerated by commission for the arrangement, service and renewal of Quotation was very good would recommend to family and friends, Dear Mrs Hurstfield,Thank you for your 5 star review. Given their response to date, I am not at all optimistic that their response will be in the least bit helpful or demonstrate the slightest bit of humanity. Many thanks. They were rude, there was no consideration, no bereavement line. .wsite-elements.wsite-not-footer:not(.wsite-header-elements) h2, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-long .product-title, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-large .product-title, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-small .product-title, #wsite-content h2, #wsite-content .product-long .product-title, #wsite-content .product-large .product-title, #wsite-content .product-small .product-title, .blog-sidebar h2 {font-size:40px !important;} .wsite-headline-paragraph,.wsite-header-section .paragraph {color:#fff !important;font-style:normal !important;text-transform: none !important;letter-spacing: 0px !important;} If you are not satisfied with the service received please forward details of your complaint to: Customer Services Department One rule for one employee and another for another. Staysure Customer Service Team - Staysure Please can you email complaints@staysure.co.uk with your contact details in order for us to investigate your complaint further. Staysure Travel Insurance Reviews | Read Customer Service Reviews of Staysure Reviews - Read 100 Genuine Customer Reviews | staysure.co.uk They pick and choose who is significant to you when they pass away. $(function() { Chased and chased and chased to pay. Dear Denis Kumm,Thank you for your 5 star review. - Sunday: 10am - 4pm. Theres no jargon in our rights guides. My dads body was left in the hotel room for over 24 hours. However, there may be postal delays in your area so please allow for this also.Thank you for your feedback and for choosing Staysure.Kind regardsPoppy. First, the people at Staysure are all awesome and great to work with and (despite some of the reviews) most of the managers I worked with were good. #wsite-content h2.wsite-product-title {} .wsite-menu-default a {font-weight: bold !important;text-transform: none !important;letter-spacing: -1px !important;} } It was my aunty and they told me its not compassionate. While we attempt to investigate and resolve complaints as quickly and efficiently as possible, we have up to 8 weeks to resolve a complaint and provide you with our final decision. Despite having twice being assessed by a Dr designated Unfit to Fly due to the high risk of anothers fall ( which would result in her being paralyzed) Staysure insisted that she be repatriated or they would cancel coverage. office: Av. A good clear line, too, with no annoying background noise! Clear All. If you haven't received a Final Resolution Letter after raising a complaint within 8 weeks, please contact Staysure. We are so pleased to hear that you are happy with the service and our staff were so helpful and friendly. Despicable service from dishonourable people. } Unhappy with your Staysure experience? - Calling from within the UK: 0333 014 4512 A free inside look at company reviews and salaries posted anonymously by employees. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Warm regards,Emma, Dear Alan Gregory,Thank you for your 5 star review. The people we dealt with were rude, unsympathetic to her state and not interested in what was best for her. On a scale of 1-10 where 1 is Poor and 10 is Excellent, their rating is 7. . Thank you for choosing Staysure. We are so pleased to hear that you are happy with the service.Thank you for choosing Staysure. The breaks are 10 minutes which is very short and not enough for all the stress we have to deal with from dealing with a very high call volume. I used to use other companies but I am so grateful to my friend that recommend this fantastic travel insurance company. Whilst Staysure and ERV are different companies (as far as i know), I feel strongly that Staysure should have an onus of responsibility towards their customers in cases such as mine, rather than passing the buck and asking me to take up the matter with ERV through their complaints procedure. We will do everything possible to ensure that you receive a high standard of service. .wsite-button-inner {text-transform: none !important;} Opportunity to express yourself and share thoughts and ideas. This place has lost all hope. Offer comprehensive training to fullfill the role. Please include your policy/quote number, as well as your contact details for us to respond to you as soon as possible. IF THEIR BACKUP IF EVER REQUIRED (NOT NEEDED TO USE THIS SERVICE IN ALL MY TRAVELS) IS AS GOOD, THEN AN EXCELLENT COMPANY AND VERY REASONABLE PRICE. Learn more about Resolver Pro and how to claim your business. Used chat and phone. Want to help others get their issues sorted fast or see the latest updates about how Resolver can help you? Isla Graciosa, 1, 28703 San Sebastin de los Reyes (Madrid), Espaa). Dear WAMM71,Thank you for your 5 star review. - Calling from within the UK: 0333 014 4512 Training team really try hard and overall enjoyed it. Kind regards Ross Customer Service Team Leader, Having booked travel insurance for my wife and 2 grandchildren at beginning of year i unfortunatly got admitted to hospital just 2 days prior to trip later that year. Saturday: 9am 5:30pm .mobile-nav .icon-caret svg { This employer has claimed their Employer Profile and is engaged in the Glassdoor community. We recognise there is always room for improvement and regularly seek feedback from our people to understand how best to refine and improve our offering. Get started with your Free Employer Profile. Have a fantastic holiday. Just raise a case and leave feedback after. The HR Team. Staysure is the UK's leading insurance provider, and we pride ourselves on being able to provide travel insurance for anyone and everyone, particularly those with medical conditions, who want. Contact Staysure Our friendly team are here to help Get in touch Department Opening times Telephone Insurance Sales - Monday to Friday: 8:30am - 8pm - Saturday: 9am - 5:30pm - Sunday: 10am - 4pm Christmas hours: - Saturday 24 December: 9am - 3pm - Sunday 25 December: Closed - Monday 26 December: Closed - Tuesday 27 December: 9am - 5pm Didnt have to wait very long to be answered. This is our 2nd time using Staysure as they gave the cover we needed when traveling overseas. We are so pleased to hear that you are happy with the service and our staff were so friendly.Thank you for choosing Staysure. At a recent Townhall we shared our long term strategy and the tools we're implementing to help us achieve our vision and objectives. .wsite-phone {} Thank you for taking the time to post your feedback, its great to hear that you enjoyed your time with us and particularly the great people that work here and the reward package on offer. Will definitely be dealing with Staysure in the future for my holiday cover. I will definitely forward your comments to the relevant department to see what can be done for future improvements.Thank you for your feedback and for choosing Staysure.Kind regardsPoppy. She had to cancel her holiday to undergo treatment and submitted a claim. Were sorry that you did not enjoy your time with us and we wish you success in your future role. Not a good experience. You can see if your question is answered in our FAQs below or you can contact us today. Have a fantastic holiday. They then took back the advance payment I had to get because I had days off due to bereavement, without offering a payment plan when I had offered one before even handing in my resignation. Warm regards,Vicki, Why not be upfront and tell people they can get it cheaper, no consideration on grades of cancers, I am low grade will take 10 to 20 years to affect me so why one size fits all, it is so wrong. I interviewed at Staysure (Northampton, England) in Oct 2018, Phone Interview followed by a face to face/group interview, maths and english test and a chance to listen in on real calls.

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