Never in my life have I experience such poor customer service After only a couple of weeks of being a member here the problems started. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk - Trustpilot HiPlease accept our sincere apologies for the negative experience you've had with truGym. How many stars would you give TruGym? No notice was given to anyone, I went into work that morning expecting to take classes and do my usual daily duties, 3 hours into my shift a team of 8 people were there, the place was emptied of all it's equipment and the owner told us that the gym is closed. Very clean with a good atmosphere and equiptment maintained to high levels. Contact your local truGym via our online contact form. Here are 8 tips for writing great reviews. The Pump was supposed to be run by a girl who no longer works in the gym but according to the booking form she is still there for next weeks session. Join the 261 people who've already contributed. The air conditioning does not cool sufficiently for the Body Pump class, making it very uncomfortable.2) I missed a Tru Combat Thursday class once a few weeks ago and got an email reminding me to cancel the class if I could not attend. without helping me with the issue in any way at all. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 3 of 13 Finally. Amazing range of equipment - Ive never seen such an impressive collection of muscles which I found inspiring and people seem to just get on with their workouts no swearing or bad behaviour. I feel management from headquarters need to look into it as a lot of people at the Luton gym are unhappy. *Paying your bill on the phone with a customer service representative incurs a $5 processing fee. I tried to cancel my prepaid membership within my cooling off period, but they were having none of it. False advertising! How many stars would you give TruGym? Nobody will reply to emails or tweets. Fuming to be honest. Good luck TruGym you are going to need it! I requested to cancel my membership online as they instructed (because they hide their phone number so fewer people call) and got an automated response, still refering to my cancellation as a 'request'. Worst customer service ever have not had one reply to my messages or calls!! We use cookies to ensure that we give you the best experience on our website. Here are 8 tips for writing great reviews. How many stars would you give TruGym? Women friendly gym helpful happy staff happy to help however the studio at the gym is not very big so very difficult to get to any of the classes. Be friendly. It does seem that there are other members who have also not been refunded. No on-duty lifeguard (is this actually legal!!!). ?TruGym this is unlawful and action is being taken. It goes against our guidelines to offer incentives for reviews. Told the main desk I was receiving a poor service from my current gym and would like to try out the Thorpe bay facilitys for an hour to see if I liked it. They put on load music then procede to shout over it. But no way to resolve it. It's warm, and usually quiet and has dimmed mood lightingThe steam room and jacuzzi are great too but I rarely use them. The equipment is good and I find that any issues raised were dealt with quickly and professionaly. Your experience matters. Not sit there and eat cakes.Ridicules customer service overall. Moreover i received several very abusive emails from them in the days following. It was a great gym to start off my journey on becoming the best version of my self. For businesses Categories Blog. truGym | Low-Cost Contract & Non-Contract Gym Memberships Any attempt to contact head office is ignored. because of this I was able to cancel my contract. Already too busy at peak times and recruiting for new members at local university.AC is not good enough during Summer months. Amazing range of equipment - Ive never seen such an impressive collection of muscles which I found inspiring and people seem to just get on with their workouts no swearing or bad behaviour. The showers always break down the toilet doors are broken and one of the toilets leaned to the side. Find out how we combat fake reviews. This happened on several occasions making me again not really want to use the pool and steam room. Join the 242 people who've already contributed. Verification can help ensure real people write reviews about real companies. Plus, you avoid the $5 phone payment processing fee. 0 star! I use both the free weights, machines and also classes. We use dedicated people and clever technology to safeguard our platform. This hasn't happened and all attempts to contact them regarding this is being ignored. Don't trust the staff at face value. Companies can ask for reviews via automatic invitations. Even spend time trying to find a locker that works!PRO's / The gyms open times are good. Still fighting 4 months later, just about to take it legal now as they think they can ignore consumer rights and do what they want. It goes against our guidelines to offer incentives for reviews. Weights are all over the place. | Read 21-40 Reviews out of 266 Having booked online, I would have expected an email letting me know. Anyone can write a Trustpilot review. I paid for a year membership and at that point had several months left. If you want to swim, join the KAL club in Huddersfield, an all-around much nicer experience! After trying to negotiate and explain that if I like the experience I was going to be joining for the year at 38 per month I was still shunned and advised I would have to pay 16 for a day pass. Awful!!! The money left my account and from that date I have never heard anything from them. Good luck TruGym you are going to need it! so you can relax after your workout. We use dedicated people and clever technology to safeguard our platform. Correction: non-existent customer service. why have staff who cant help you on how to use equipment.Asked Hayley staff on Friday for help and she said she did not know how to use the equipment.How can she not know how to use the equipment when she is prompting the gym as she is staff.All she did was sat down and eat and not help at all. When the pool isn't packed out with kids' lessons or totally closed off for Aqua Swim, it is a free-for-all in the pool - There is no lane discipline whatsoever, young teenage boys messing around throwing each other into the pool and balancing on each other whilst bashing into people who just want to swim. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk Fitness & Weight Lifting Fitness centre TruGym TruGym Reviews 272 Poor 2.0 VERIFIED COMPANY trugym.co.uk Visit this website Write a review 29% 17% 12% 2-star 8% 1-star 34% Filter Sort: Most relevant Waleed 1 review GB 5 days ago Huddersfield gym- horrible service there are no fitness classes like totally shredded in the evening. Required fields are marked *. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk Fitness & Weight Lifting Fitness Center TruGym TruGym Reviews 272 Poor 2.0 VERIFIED COMPANY trugym.co.uk Visit this website Write a review 12% 8% 1-star 34% Filter Sort: Most relevant Waleed 1 review GB 19 hours ago Huddersfield gym- horrible service How many stars would you give TruGym? No manager their so explained to the receptionist what the issue was and advised her that the statements had cost me so to make sure to return them. Hopefully it goes without saying that if you join this gym you run a very real risk of losing your money. Join the 271 people who've already contributed. If however, you are looking for somewhere open early to late that has a lot of gym equipment, classes, spin and friendly staff for less than 5 a week then this is your place.The only minus for me personally is that they close at 8pm at the weekends. Do you agree with TruGym's TrustScore? Try to greet customers with a smile and always be courteous and respectful. I was asked if Id like to suspend or cancel my membership. Here are 8 tips for writing great reviews. This gym is disgraceful closed on the the day no warning, staff left with no jobs with no notice and members ripped off stay well away disgusting. DEFINITELY AVOID TruGym and Harlands. TruGym Knowingly Breaks the Law Under the Consumer Rights Act If you buy goods that are faulty or pay for a service that isn't fulfilled you are entitled to a refund. Companies can ask for reviews via automatic invitations. Awful!!! Your experience matters. Join the 271 people who've already contributed. Join the 263 people who've already contributed. This week i have attended a tone class and a body pump, both were identicle. why would you not notify any body ? I have paid for a year's membership through GymFlex and have no idea how to get my money back. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Absolutely shocking customer service. Joined new TruGym in Gateshead at the beginning of the year as the gym opened covid lockdown forced the gyms to close. Training and fitness levels catered for the individual. Huddersfield gym- horrible service, old gym equipment. In reality this was my experience. The trouble is they use crooks to process their member's payments. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 6 of 13 TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 13 of 13 Anyone can write a Trustpilot review. Staff members were a mix bag. Please look at the clientele, they aren't an average age of 18, I am 62 my friend is 72 and we have a lot of people in that age group. You can never get a response from customer service. Management ineffective and ambivalent. The TruGym in Uxbridge closed without warning and we're still taking payments AND bookings. I would not recommend this gym to anyone. The only area of improvement I can think of would be ensuring there is enough roll in the spin room to wipe down our bikes afterwards instead of having to hunt for some in the gym floor. Overall it is an great experience for me and many other working women who can still work out regardless of their busy schedules. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 4 of 14 Poorly managed, as I hardly see any staff attending to stray weights left behind by users or instructing users to put their weights back after use. CON's / The gym is a mess! BUILD A PERFECT RESUME. Incompetent, uncaring staff with zero customer service skills, and a VERY convoluted way of paying and refunding..seriously considering court action now. It wasnt until I arrived at the gym to see it closed with a sign on the door saying an eviction notice had been implemented and Google saying that the gym had Permanently Closed. Here are some useful contact details for the head office and director Mr Parmjit (Parm) Singh: Customer Services (direct debit):c.service@harlandsgroup.co.uk, Parmjit Singh: trugym.parm@gmail.com / parm@trugym.co.uk, Facebook Community: https://www.facebook.com/trugymfail, Your email address will not be published. Your experience matters. There are some advantages to paying your Spectrum bills online or on the My Spectrum app. Trugym is just at the level that suits me but it is understaffed and any problems, repairs or maintenance seem to take ages. Hi BAPlease accept our sincere apologies for the negative experience you've had with truGym. not enough space for stretching n exercise. After I produced the evidence that I collected about the instructor, the gym have eventually cancelled the contract. I find I spend more time on looking for the weights I need and connectors rather than actually training! WARNING Do not go to this gymThis gym has cameras ladies who attend this gym A warning to let you know that there are cameras all over the gymWhich are watched 24/7 by men and women while you are exercising from there phone app and office I have witnessed Maintenance men go in to the office were the screen of the cameras are They can watch you while you are uncovered Especially those ladies who cover there bodies and wear abayas and niqabs Disgrace-full Kirsty is useless she wont help you shes never fore fills her role as a manager As shes never there We wasnt even told there will be cameras As a customer you have a right to know there will be cameras LADIES CANCEL YOUR MEMBERSHIPS. Seems like nothing is ever cleaned. | Read 21-40 Reviews out of 264 Needs airing conditioning throughout the gym. This hasn't happened and all attempts to contact them regarding this is being ignored. Staff ensure that this is respected and will always ensure that they take in to consideration members wishes. This gym is great! The lady on the reception named Nina mostly seen in the day time is extremely unwelcoming and rude with most of the members especially with the ones who cover, the management either needs to train her properly or find a more welcoming staff or gym will keep losing members. I'm nearly 50 and I feel totally comfortable there as there is a mix of all ages and fitness levels using the gym. | Read 241-259 Reviews out of 259. | Read 261-266 Reviews out of 266 Variety of machines,locker rooms are always clean and tidy,Staff are polite and helpful when needed. Other centers couldnt help and ahead Office have ignored my emails and email forwarded from managers at other centres. Awful!!! I've had an amazing time going to this gym. Lots of the equipment is shabby and in need of replacement and faults arent always identified by staff. This seems to be the case for all former members not just me. Over the years Trugym Luton has improved with increasing various classes, refurbed & painted & staff are really friendly. I tried conversing with someone on their FB page but they were clueless as well, telling me 'i hope things have been resolved??' Having moved from another club where I paid more than double the price and much later opening times and had to give 3 months notice to leave - although there was a pool - thought Id try. good equipment and friendly staff, Showers out of action for nearly two weeks was a little disappointing, but I understand that maintenance is important The gym itself is great and run by very friendly staff.. keep up the good work, This is a good gym, with friendly helpful staff. I've been emailing the headquarters with no response for 2 weeks and there's ZERO guidance on their website or online for who to contact (other than your local gym) or how. 1/pool too cold to use from me joining in November to February. Head office failed to respond to emails! Numerous times iv had to call and email to find out what what's going on with my refund to be told NOTHING!! Companies can ask for reviews via automatic invitations. How many stars would you give TruGym? Absolutely shocking customer service. You buy cheap equipment and take months to repair broken ones. Do not understand why the reviews are pretty rubbish considering the gym is a great value for money. I'm really disappointed that the Les Mills classes were stopped without any form of surveying or feedback from gym members. The gym had closed down suddenly in November 2021 and hasn't provided a refund. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 14 of 14 Good gym but would be a lot better with a pool for people to enjoy an early morning dip or even casual swimming after a hard session. I went a few times a week and they were welcoming and a great bunch of people. They definitely make it difficult to contact them through their website. All exercise bikes not working, along with many treadmills and crosstrainers out of order for weeks. Sure the only reason I went with this gym was because its cheap but Im now paying 40 a month for it!! I've always felt so welcome at TruGym and enjoy making my daily trips. Absolutely the poorest new customer relationships ever!! Your experience matters. Don't join this gym. If you like swimming, prepare to be hugely disappointed! The room upstairs has old rusty floorboards and a disgusting air con system that is black covered in dust and dirt. I've been emailing the headquarters with no response for 2 weeks and there's ZERO guidance on their website or online for who to contact (other than your local gym) or how. Same story as everyone else, closed gym without warning and still waiting a refund, which I assume Ill never get. Would definitely recommend to a friend especially with the ladies only facility. How many stars would you give TruGym? Les Mills instructors are required to complete updated training twice a year to remain accredited. Bring back Les Mills Body Combat please! However, I want to note a couple of points.1) On a Saturday morning at 9.00am, the aerobics studio is too hot. Voice your opinion today and hear what 263 customers have already said. Published on: January 2, 2023. DISGUSTING!! Not a warning or any sort of notification, but then as the sign on the door says of the now closed club, the staff were unaware as well.Hopefully cancelled direct debit in time. On their website and on the front door of the place it said that membership fees would be refunded pro-rota within 7-10 days. They are now pursuing me for 234 claiming I never cancelled. I joined truGym last week in Maidstone. With an attitude like this it will surely be closing down soon. The pool is excellent. Your experience matters. The staff, although minimal, are friendly and helpful. Here are 8 tips for writing great reviews. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 3 of 13 It is quite literally impossible to make a complaint or voice any issue and actually receive a response from this terrible company!! Find out how we combat fake reviews. I dont think a company who can close a centre without notice and not refund members but somehow have other centres opened and are opening more?? I email head office never got a reply. Appalling is an understatement for IpswichBe happy when my contract is up in October .Second hand kit ( I suspect from the closed Portsmouth gym)Leaking roof with buckets underneath. How many stars would you give TruGym? Graham. A certain number of members have little respect for their club or for other members but there arent enough staff to encourage increased respect. Submit an enquiry or refer a friend to truGym today! I am very disappointed that you have emailed me as a new member. The staff, although minimal, are friendly and helpful. Jamie (Manager) advises staff to continue informing customers that your vehicles are safe while using premises, due to the gym car park being protected with CCTV cameras. It has been three weeks and no one has been in touch. The main reason that I joined is for the Les Mills Combat class. Lots of equipment to use and is open to everyone. The facilities are fantastic and the variety of classes included in the price makes it well worth the money. The law is too good for TruGym though who just ignore refunds after blatant breaches of contract.My branch shut down down and I never received a membership refund. beyond me , they have sullied their name. Weekends could do with music on a bit louder.Only real downside is weekday afternoons when classes are on, the music they have on for them is far too loud, u cant hear ya own music coz of this, which is pretty annoying or wud of been 5*. Found out from Jamie following a hit and run incident in the gym car park the cameras are DUMMIY! I have recommended friends to join as staff always let us know when there are offers on joining etc which is great! typical!!!! THE WORST customer service i have ever had the misfortune to encounter. Would definitely give more stars if I could! Still waiting on a response to my request for a refund. The staff and instructors are lovely and always happy to help. Plus side, plenty of cardio equipment. Absolutely flabbergasted of the audacity and attitude she had with me. Great gym, always really clean. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 6 of 14 !Poor service. Your experience matters. Pay a little bit more and go somewhere decent ! A positive and social environment to train and meet people. | Read 101-120 Reviews out of 262 | Read 241-245 Reviews out of 245 Read Customer Service Reviews of trugym.co.uk | 3 of 14 - Trustpilot I choose at this time to cancel our memberships and truGym continued to take money from my account. Verification can help ensure real people write reviews about real companies. The branch (Chatham) don't even answer my emails now! The facilities are fantastic and the variety of classes included in the price makes it well worth the money the staff are always so friendly, helpful and encouraging when you need it the most. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. I'm unable to post links, but if you google 'Trugym Folkestone' or 'Trugym Plymouth' Plymouth Live and Kent Online have published a number of news articles which back up my review. Join the 261 people who've already contributed. Unfortunately the toilets are dirty and shabby would really do with a facelift.Would be good with an online class booking system. I DO NOT RECOMMEND. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. But no way to resolve it. Again, please accept our apologies and we hope to get this rectified as quickly as possible.Thanks, The truGym Team. 15.99 was taken out of my account for many Many Months and I never had chance to cancel my DD either I emailed them requesting to freeze or cancel my Membership in Aug 2018. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 2 of 14 Every message I had left was not responded to directly by the manager. Terrible service. Companies can ask for reviews via automatic invitations. For example, you can easily set up automatic payments, so you're never late. Not only was this man always on his phone during his shift but he would then stay behind with his mates chatting to them whilst they trained to the full midnight close. We use an external company to collect, manage and process direct debit payments. why would you not notify any body ? Cannot believe for a gym that is struggling to get customers, they do not welcome a free training session so that the public can try out the gym. I never received any email.In March 2019 i decided to cancel my DD , I had an email from Harlands demanding for payment + additional Charges (25.00) for writing to me.I have spoken to the Branch , They told me that an email was sent out in Aug 2018 asking me to cancel from the TruGym web site which I never received , might have gone to Junk Mail .Then I have requested to cancel in March 2019 , now they demanding Payment of 79.98 and threatening to take me to court or Black list my Credit score .I have only used 1 or 2 months out 10 months payment .I have explained to them I have moved area and impossible to use the GymNo one seems to take notice, All they want is payment and i was told that I signed 12 months contract and they demanding 12 months payments I wish I have done bit of research about this Flesh eating Wolfs who cares about nothing but money People like this don't care other than how much money they make .There is no social care or humanity with this organisation .Please stay away from these Trugym at all cost .I have requested kindly to speak to the management explaining my situation that i have moved area and I can't continue with my membership and also i have paid 10 months membership without using their service but as of yet to date i have not heard nothing other than demanding for payments. Induction was short and sweet, still not overly sure what to do on most things but dont worry all I need to do is 'look at the pictures' Have to say though the gym is lovely, with a wide range of equipment. | Read 61-80 Reviews out of 255 Trugym is just at the level that suits me. trugym customer service. So far, an excellent option for a gym considering the membership prices are cheap. Great for all ages, shapes and sizes! Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Your experience matters. Stockton On Tees - AVOID!! TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 2 of 14 Broken equipment takes a long time to be repaired. Date of experience: 10 November 2022. I was paying double on a different gym and was always having problems but this is miles better. Author: Stephen Greet, Co-founder. Bit apprehensive being a female in my 50s. Your experience matters. If you want a real Les Mills class, or any customer service, go to another gym! This suggests to me that they know they are not up to date. Been coming here for many years and have always found the staff very pleasant and welcoming. They are young, inexperienced and basically don't want to be there. I would think twice if you were thinking of joining, I feel like they just want your money and really don't care too much about the customer. This company doesnt care about its members, its purely about money for these people. Was told by receptionist I could only had a brief tour and if I wanted to try out any equipment I would have to pay for a day pass 16. Absolutely Disgusting service their staff misdirecte you and then they go and say we didnt say anything, ridiculous service also very rude . Here are 11 ways to become an excellent customer service professional: 1. Very convenient opening at 5 a.m. and surprised how nice the changing rooms are.
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