$200 Uber Cash: Enjoy Uber VIP status and up to $200 in Uber savings on rides or eats orders in the US annually. By March 2020 Viking announced cancellations due to covid, with an additional 25% for a future booking. By. Princess Cruises | Travel Requirements & Safety Protocols. Their ad is wonderful but after all is said and done it is all crap. I complained initially that I was not given a direct flight. They will charge you a lot of money but would not care for you at the end of the day.The places I saw needed much to be desiredI was told that at the airport someone will help us until we boarded our plane. Cailey Rizzo. In addition to requiring all guests and crew be fully vaccinated before setting foot on board the 930-passenger Viking Sky, the cruise line implemented a robust contact tracing system, daily PCR. River flows are never static and are subject to fluctuations that are unpredictable. My experience with Viking River Cruises is that if they cancel, they will either refund your money or . An insult! We paid for trip insurance assuming that it would cover this situation but buying trip insurance through Viking seems to cover much less than most trip insurance policies. The problem with river cruises is that they are affected by both high and low water levels. It also stated that if we were unable to use the voucher we could be refunded the original amount we paid to Viking. service we should have received at least a partial refund . Want all money refunded. Any help to resolve this matter will be greatly appreciated. This also had the water turned off and was unable to flush. Risk-Free Guarantee - Viking River Cruises When Viking River Cruises canceled my cruise in 2021 for Covid, they gave me a cruise voucher for 125% and some optional packages as an incentive to rebook. Just return on our river cruise . 05 Aug 2022. River cruise lines do have contingency plans for dealing with river flow problems. Viking already runs a number of river cruises. Over in Southeast Asia, a new river ship, Viking Saigon, will cruise the Mekong. Viking Cruise Offers For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. The whole experience was a disaster. Many passengers were still on board at this time and were unable to flush toilets or wash their hands. This was told to me by two separate employees. The good news is that there are not the mass cancellations we saw in 2020. A *** incentive ********** was offered and accepted by us to use toward future booking. They refuse to let us rebook with the voucher and actually suggested if we want to rebook we would have to pay them all over again. But this is one American that will never sail with this awful company ever again. The climate in Europe is changing and not for the better. **** called finally, apologized and said that he 'misread the rules', misunderstood the rules and this isn't a big deal (his attitude). The 5 most desirable cabin locations on any cruise ship, A beginners guide to picking a cruise line, The 8 worst cabin locations on any cruise ship, A quick guide to the most popular cruise lines, 21 tips and tricks that will make your cruise go smoothly, 12 best cruises for people who never want to grow up, The ultimate guide to what to pack for a cruise, Do Not Sell or Share My Personal Information. I have had the cruise booked for probably a year but only now would the allow me the opportunity to purchase the spoils. They refuse. Viking changed their policy after they took all our money, lured us into taking now worthless vouchers. Viking River Cruises Cancellation and Refund Policy was 4 units wide . 4. He will call us immediately - he said. He lied. When we arrived ************* to get our boarding pass, we were told that viking booked our tickets but did not pay for the tickets. This would mean that river cruise lines could face severe disruptions . I have always liked Viking cruises and have been on 13, counting the one I am currently on. One thing Amawaterways and many other river lines do is run two ships simultaneously on the same one-way itinerary, with one ship starting at one end and the other on the opposite end. It was not a condition of completing this trip. Get $200 back in statement credits each year on prepaid Fine Hotels + Resorts or The Hotel Collection bookings, which requires a minimum two-night stay, through American Express Travel when you pay with your Platinum Card. Cannot go on a cruise if not jabbed even to countries which have no covid requirements any more. We appreciate you sharing your experience, Marie, although we regret to hear of your disappointment. The line said it was also evaluating 2022 itineraries that call in Russia with the view to modifying them where necessary. Viking Cruises - Ships and Itineraries 2023, 2024, 2025 - CruiseMapper We have since then tried to book a trip two times, and the required medical of a vaccine status made us cancel again. Special Cruise Savings | Viking Ocean Cruises That is why Viking is offering a limited-time offerthe most flexible of any cruise lineso that you can plan your voyage with peace of mind. In the same cabin. Courtesy Sheila Davies. In a statement issued to the Star Tribune, Viking confirmed that some of the ship's first scheduled departures were canceled this summer, and that the luxury vessel is temporarily operating. This cruise has been sold out for weeks so if Viking reinstates the voucher, the cabin could be resold. We accepted the vouchers in good faith. Cruise lines cancel Ukraine and Russia calls - Travel Weekly What? The area is protected and thats where you have the low water issues. I was told I would have to pay full retail fare in addition to what had already Viking made an error and owes me reimbursement for charges made on February 1. I thought that Viking was reputable, so I put too much faith in them. All I want if a refund for our primary payment so we can sail on a ship that does not require the vaccine since we can not get it. Poulsbo, Washington. More Cruises Canceled as Omicron Spreads - The New York Times Viking allows those who book the most expensive rooms to book first. Viking River Cruises 548 complaints 314 resolved 234 unresolved File a complaint to Viking River Cruises Viking River Cruises contacts (added by reviewer) Phone number +1 800 304 9616 Address 5700 Canoga Ave, California United States Website www.vikingrivercruises.com Category Cruise Lines View full information Most discussed complaints We are unable to meet their requirements and therefore want our funds returned to us. Another point that travelers should understand is that when the news reports low water levels, its not that an entire river has dried up and is impassable. Because Viking issued a voucher , insurance denied the claim as the voucher was considered a refund They have no intentions of giving my money back .Do I not have any rights? SPRING SALE Special Fares Reduced Airfare Dates: Availability: Enrollment required. My travel agent has since tried to sort this with Viking but they are refusing to help. Disassembling the shades on the sun deck. Viking Plans A Robust 2021 2022 Cruise Season Despite the canceled 2020 cruise season, Viking has high hopes for 2021 and beyond. More details in attachment. I was aware that cruise lines' cash flow issues and accepted the voucher. Oceania officials said Russian and Ukrainian ports would be removed from 2022 itineraries, while Viking River Cruises canceled . Anybody got any idea what do I do? We also ensure all reviews are published without moderation. Photos: Major Cruise Lines Are Postponing Sailings Amid Covid Obviously, we cannot go on the trip. Just realized that the cruise booked was from Antwerp to Amsterdam. Viking Shores and Fjords - SEPT 2021 - Cancelled? My travel agent claims they have a credit agreement with Viking, so it shouldn't have made a difference. Don't sail Viking unless you are guaranteed of going on the trip. Not every river cruise line takes the same stance. Spoke to several people today, including a supervisor My husband and I were scheduled to leave for our Viking cruise around Spain on Jan. 11. This happened 52 days before sailing. In Europe, we dont cruise in January, February and into early March because its too cold, he explained. Guests have the option to transfer their reservation to 2022; receive a 100% future cruise credit . The draft is the amount of vessel that is below the water line. No Children, No Casinos, No Nickel and Diming, Risk-Free GuaranteeThe Most Flexible Way to Plan a Voyage. Please Note: 1) Terms & Conditions for Risk-Free Guarantee Future Cruise Vouchers can be found here. He was assertive and very confident, pushy and eager to make the booking. The bottom line is, we have ********* at VRC. Cruise Canceled Due to Low Water Levels We were issued the vouchers that had an expiration date October 2022. I explain ship swapping in the section: . Viking Ocean Cruises. Received most monies back but they held $1400 back which had to be used by 4/22.Just booked a $25000 trip with them and ask them to extend $1400 to July which they refused. This site is for entertainment purposes only. We opted for the voucher. Schreiner does not hold with that assertion because river cruise lines simply adjust their schedules year after year for optimal weather conditions. Plus, your own feed of TPG content. The food was awful , the service bad some waiters were very rude we were forced to do a lot of included tours or couldnt leave the ship . Reservation changes under the Risk-Free Guarantee will be reimbursed in the form of a Risk-Free Guarantee Future Cruise Voucher in the amount of 100% of all monies paid to Viking. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Viking River Cruises. The confirmation email said cancellation for any reason loss of deposit. In June, there were places along the Po that completely dried up. Viking refused to admit to us that we were misinformed, and did not apologize, but their policy will not change. Viking Cruises cancelled all 2022 departures on its Kiev (Kyiv, Ukraine), Black Sea & Bucharest itinerary in response to Russia's conflict with Ukraine. Think 3 times before booking with Viking!!! I never come across a big bunch of ignorant, geriatric, moronic a$$holes as this group I had came across today! Only Viking can make the appropriate reservation. BBB Business Profiles generally cover a three-year reporting period. The cruise line offered her future cruise vouchers worth 125 percent of her fare. At best, youll do a ship swap mid-cruise, a slight inconvenience that will allow you to follow your planned itinerary. Why all other passages under the same situation had no such problem were not explained by Viking. coach. The other typical plan is to put the passengers on buses to get around the affected areas. But it is for us. Just as with ocean sailings, theres always a risk that weather and river/sea conditions can impact that itinerary, and cruisers must accept that itineraries cannot be set in stone. The vaccinations mean nothing anyway. We want our money back since we will never met the requirements to sail and we never agree to those requirements, Our booking number is XXXXXXX and is associated with ********************* ********. Trip value now ********** On 12 November 2020 we booked another cruise and added an additional ******** to bring our out of pocket total to ********** All transactions took place before before the rollout of a "vaccine", vaccine cards, a Presidential and CDC mandates. the Lufthansa person told me I need to fill out the form required for returning Americans to USA and she was not helpful .I missed my flight and had to stay overnight to a dingy hotel in tears in a French country who doesn't really want to help you . They said they did. We also paid Port Tax for Honduras even though they chose not to book and pay to use the pier there. If you book a river cruise, you acknowledge that you might not get the exact itinerary you signed up for. AMA Waterways | Travel Requirements & Safety Protocols. I contacted Trip Mate and was told the vouchers were not covered and that I needed to contact Viking because they handled vouchers. Cruise Line Travel Requirements - Cruises.com Cruises - Very disappointed with Viking River Cruises - Reservation # 2672768 We were supposed to do a river cruise and ended up doing a motor coach tour due to low river levels. Maximum capacities of 164 passengers and 47 crew. Claire and Stanley Keyles planned a dream vacation for June 2020. Viking Mississippi is one of Viking's largest river ships, measuring 450 feet (137 meters) long and weighing approximately 5,000 gross tons. Airfares vary on other gateways & departures. Where the European rivers have locks and dams to control water levels, ships can still sail problem-free. Advertiser Disclosure: Some links to credit cards and other products on this website will earn an affiliate commission. 2023 Trustpilot, Inc. All rights reserved. After 5 minutes she came back and said the manager said nothing they could do but charge a 50 percent fee for canceling. Viking Mississippi - As of January 23, 2023 Due to damage from substantial river debris to the Viking Mississippi 's propulsion system, the ship will undergo repairs requiring the cancellation of upcoming departures. Published: Aug. 08, 2022, 9:30 a.m. Richard Andersen booked a fully-paid Viking cruise with his partner but it was canceled because of COVID. Several Cruise Lines Cancel Scheduled Stops in Russia, Ukraine At Viking, your experience means the world to us. Viking Cruises has cancelled all 2022 departures on its Kiev, Black Sea & Bucharest itinerary in response to Russia's invasion of Ukraine. It was too windy and not safe so decided not to try to use their tender. The guest services lady said well you can complain at the Share your photos and videos with others to prove the truth of your words. Language and Region - sales.vikingline.com Its not an American company so they feel like they can treat Americans any way they want. Editorial disclaimer: Opinions expressed here are the authors alone, not those of any bank, credit card issuer, airline or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities. An apology is not good enough. Viking Ocean and River is currently operating all upcoming scheduled itineraries. A sales representative ******. My family of 4 has booked a Viking cruise with a pre and post cruise excursion. An apology is not good enough. This is due to the cruise line planning on new summer UK domestic cruises for UK vaccinated residents only. You can see why people are worried. This was really These levels can swing widely both up and down. This 'placeholder booking' means nothing he assured us. Viking European River Cruises - 6 Key Must-Knows Before You Go Best Viking River Cruises for 2023, 2024 & 2025 | Danube, Rhine Our points-obsessed staff uses a plethora of credit cards on a daily basis. Viking collects 3 fares for a 2 person room. Obviously a 2 week notice was impossible in our situation. The first five miles of headwaters have completely dried up. Simply make the simple changes to the hotel reservations so that one of the rooms includes two beds. By Alyssa Lukpat and Ceylan Yeginsu. It's also a classic cruise itinerary. However, you wont be entirely out of luck if your itinerary changes once you arrive at your ship. A recent CNN article proclaimed that summer droughts like the current one, plus global warming, could signal a death knell for river cruises in the near future. It turns out that during the second half of the cruise, we were in a heat wave, experiencing very hot temperatures. At this time, we expect the ship will resume its scheduled operations on February 18, 2023. I was told Viking doesnt own the hotel and the hotel will not let me make a change since Viking handled the booking. The ship can welcome up to 386 passengers, and. Viking Cruises has ceased all operations in Russia this year in response to the Russian invasion of Ukraine. River Cruises Respond to Austrian Lockdown, Impact on Sailings Viking's 2022 World Cruise Sold Out so Quickly, It's Offering - Leisure Not enough for the money hungry cruise line. The high annual fee is only worth it if youre taking full advantage of the cards benefits. Very disappointed with Viking River Cruises - Fodor's I also booked this trip years ago when there was . You dont know a week or 10 days in advance what will happen with the water levels. Water levels are unpredictable and can vary day by day, depending on what the weather brings. I'm now wondering what the cozy deal is between Viking and Trip Mate, considering the vast number of Trip Mate complaints from Viking Cruise customers. It is a basic human right to be able to have access to flushing toilets and handwasting facilities. Please view our privacy policy for details about the information we share with our partners. It will take of the expiring vouchers and the booking can be changed with no problem whatsoever once a schedule for 2024 becomes available. Because of COVID, we had to cancel the cruise, and received a voucher from Viking. Viking Cruises, and Other Lines, Changes Plans Because of Ukraine News Confirmation attached. In 2020 we were contacted via email and told that this cruise was also cancelled and we could book another cruise and receive a 125% credit toward a future cruise with a risk free guarantee and it said we could change our plans up to 24 hours before departure. Weve canceled one cruise on the Danube and have made a few mostly minor alterations to a small handful of cruises on the Rhine, a Tauck spokesman told TPG when asked about this years cruises. We are not asking for anything other than our money back. Because these problem spots are well known, river cruise lines can find ways to mitigate the issues with savvy itinerary planning. Royal Caribbean International and Celebrity Cruises have canceled several trips as the Omicron variant continues to wreak havoc with the cruise . We have one ship starting in Amsterdam and one ship starting in BaselIf they cannot pass Kaub [the critically low water point on the Rhine], then [the passengers] all disembark on either side," he explained. My husband and I booked with Viking in December 2019 for the Rhine Getaway Cruise for December 2020. 1. Had a planned eastern European river cruise starting mid-October for over a year. Posted September 18, 2021. $155 Walmart+ Credit: Cover the cost of a $12.95 monthly Walmart+ membership with a statement credit after you pay for Walmart+ each month with your Platinum Card. Europe's Drought: Will It End River Cruises? - Out Traveler #7. It goes against our guidelines to offer incentives for reviews. The trip was for 2021 but was also cancelled and moved to September 22, 2022.On September 16,2022 *********************** and shattered his knee-cap and needed surgery. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Story Update (September 5, 2022) Viking river cruises have posted an advisory from Danube River cruises that ship swapping may occur. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. We rebooked for 2022 on 11/30/2020. - Refusal to honor its cancellation policy, Viking trip shortened due to weather, no refund. If you voluntarily cancel your cruise you may only get a partial or no refund depending on how close to departure you cancel your cruise. Earn 5X Membership Rewards Points for flights booked directly with airlines or with American Express Travel up to $500,000 on these purchases per calendar year. Vikings' policy allows no refund under the circumstances (i.e. Vikings inability to resolve an issue with their on line booking. Viking Announces Return of European River Cruises in July - Travel We are cancelling our river cruise due to viking's heavy handed covid vaccine requirement. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Use down arrow key to expand the menu and up arrow key to collapse the menu and hit enter to select the link, Change your cruise date up to 14 days prior to departure, The ultimate flexibility: You have 24 months to select your new cruise date, Combinable with all other Viking offers. Will the drought in Europe affect your river cruise vacation? *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. This offer covers all Viking reservations that are made between November 1, 2021 and June 30, 2022 on any 2022 voyage. The current welcome offer on this card is quite lucrative. The Risk-Free Guarantee allows guests to change their cruise date up until 14 days before their planned departureand Viking will waive any fees. Beware of Viking excursion policies. We rebooked our trip but Viking canceled it again and another voucher was issued. The Amex Platinum comes with access to a premium concierge service that can help you with everything from booking hard-to-get reservations to finding destination guides to help you plan out your next getaway. When we got this schedule yesterday, we asked her ********** if she could rearrange things to take this cruise. We were routed to resolution manager who was extremely obnoxious, rude, disrespectful, wasn't listening to the issue, saying 'yes, ok, sales rep make a mistake, mistakes do happen. Viking is bringing back river cruises to Europe in July. At the time we did we also asked that trip insurance be added. If you want to cancel a cruise right now in October because of low water, I will tell you, Sorry, we dont know if theres low water in October, said Schreiner. On 10/12 as our plane was taxiing for departure, my husband suffered a medical emergency. Our opinions are our own, and have not been reviewed, approved, or endorsed by our advertising partners. passengers asked if ports on the new itinerary may close and if there's a chance the cruise could be canceled while underway. Articles are of a general nature and should not be relied upon for individual circumstances. Looks like our September cruise to the Fjords is in the process of being cancelled! View all of our Luxury Cruise sailings and offers. The Viking Ocean Cruises 2022 Grand Polynesia Voyage has come to a triumphant completion in Los Angeles. At 104 days out before final payment was due, we had to either lose our entire deposit of $2K+ or get a voucher. When I asked to speak with a supervisor the "customer service" representative said "I am not allowed to transfer you - the supervisor will give you the same answer." Later after giving our deposit (another $8,000) we found out that ******** become a requirement to sail.My husband and I, both for health reasons can not get the vaccines and Viking to this time has been holding our money ($11,367.50) for 3 years (going to the 4th) even when we have requested several times and even hired an attorney to get our money back.When we booked the 2nd cruise, no one told us that we will loose our chance to get a refund. Why? called Business since the middle seats were left vacant. BBB Business Profiles may not be reproduced for sales or promotional purposes. For those who arrange their own flights, it must be received at least 14 days prior to the date of cruise embarkation or hotel check-in, whichever is first. Unlike ocean cruising, river cruising has a lot of fluctuations in water levels. Any time theres a heat wave in Europe, especially if coupled with lighter-than-average spring snow melt or rainfall, you can end up with low water in certain parts of Europe. You will, however, still get a vacation in Europe, even if its not the one you expected. Customers should not be treated this way. They would fly to Italy and take an 8-day Viking River Cruise called . I paid my travel agent in full for my cruise well before the due date, but was unable to access online booking as Viking claim the payment wasn't made. Viking Ocean Ships Currently Sailing: Viking Jupiter Viking Orion Viking Mars Viking Neptune Viking Saturn Viking Sea Viking Sky Viking Star Viking Venus I also called the insurance company and was told that to get a refund we had to notify them two weeks before the trip start date. Unfortunately, there are still cruises being cancelled in 2022 due to Covid-19 and the uncertainty surrounding it. Then when operations started again, we decided to book a cruise to sail November 2021 At the time we booked, vaccines were not a requirement.
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