Throughout our history, DISH has always put customers first. We have made changes to keep employees safe so response and call times may be longer than usual. Call BGE at 1-877-778-2222 to report any downed electrical lines. It has been severed months ago and left hanging. Call us at 800-477-5050. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line), Type your message in the text area near the bottom of the window. I have followed these instructions and sent the private message on 6/1/21. I'd like to report a downed telephone/cable wire but my service address isn't near where I'm seeing the issue. They can be reached by dialing 1-800-837-4966 Sun-Sat 12:00 AM - 12:00 PM Local Time or via the link provided. Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. . I even have filed complaints and I encourage others who have skilled the same or comparable things to additionally file complaints. The wires at my rental property are on the ground. Click Continue. Tips in case of an outage What if my power is out? Can you direct message us your name and address, please? Provide your account info and say, Line is down., Dont have AT&T service? To report down the cable line, you can contact PPL Electric Utilities and report it immediately to 1-800-342-5775 (1-800-DIAL-PPL). You will need to contact a tree trimming service yourself. Comcast phone support has been extremely unhelpful and they don't seem to have a public safety line I can ring into either. Report a downed power line If you smell natural gas, see downed power lines, or suspect another emergency situation, leave the area immediately and call 9-1-1. Comcast phone support has been extremely unhelpful and they don't seem to have a public safety line I can ring into either. Lafayette, AT&T Community Specialist 1 0 C Carlosifernandez New Member 2 Messages Xfinity Status Center - Check for Service Outages In Your Area Search accounts based on account number, or chat online. Scan this QR code to download the app now. Where on your property are the lines down on and would you consider them a safety hazard as of now? To send us a Private Chat Message, select the message icon in the top right corner and then search for Xfinity support. I am liable if someone were to get electrocuted from my fence as it is your wire which has been hanging down for months now. Check for outages Common Solution Make sure that your cables are tightly connected to your device and your wall outlet Cable and internet connections can become loose over time and cause issues with your service. Please send us a direct message to "Xfinity Support" with your full name and address. Can you please send us a Modmail message with your first and last name and full address? 7 years ago. How do I report a downed line in as few steps possible I really appreciate you being a member of the Comcast Family! Otherwise, press 0 at each prompt; eventually get rep. You should never get a big shock from a coax cable. Should you experience further issues, please create a new post. For questions and concerns regarding service and billing, low hanging cable wires, unrestored easement post-construction or repair work: Comcast: 1.800.934.6489 AT&T Uverse: 1.800.288.2020 Phonoscope: 713.272.4600 Suddenlink: 1.877.794.2724 En-Touch Systems: 1.888.765.6461 Question: Does Comcast Hve To Repair A Cut Cable Line. How do I report a downed telephone line? | AT&T Community Forums Should you experience further issues, please create a new post. We've had a downed wire touching our building for about two months at this point. Can you direct message your name and address? Question: Does Comcast Hve To Repair A Cut Cable Line God forbid this huge company actually provide a phone number where you could talk to someone. If youve got a free afternoon, you can run the cable yourself and save some money. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Hi, @user_af7a95. I called but only received voice mail. The British Broadcasting Corporation ( BBC) is the national broadcaster of the United Kingdom, based at Broadcasting House in London, England. For more information, please see our 115.124.120.233 To send a direct message you may need to:Click "Sign In"Click the "direct message" iconClick the "New message" (pencil and paper) iconType "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. If you receive overhead electric service, your electric system con- sists of the following: 1. I am at a loss. I explained this to the rep when I called to cancel. I have a downed line in my front yard. Not a word either by phone, email or through the support chat since then. This post was marked as closed. An official employee, such as myself or whoever is first available, will respond. Press Enter to send it. The ground around your car may be energized. Its important that you dont exit the vehicle unless youre in imminent danger. I really appreciate you being a member of the Comcast Family! Your IP: Emails sent with an attachment cannot be processed. Type your message in the text area near the bottom of the window 5. to Call your mayor's office. I have a line in front of my house (laying on the sidewalk) that DTE has told me is a telephone line. Genius. I'll bring it to the attention of a board admin, I know that doesn't do you any good now. Usually 911 dispatch has unlisted numbers for utilities. The channel and its live streaming world news is available . We have made changes to keep employees safe so response and call times may be longer than usual. How To Repair A Cut Underground Cable Line, Question: How Much To Repair Comcast Cable Box, Question: How To Repair Cut Electrical Cable, Question: How To Repair Cut Internet Cable, Quick Answer: How Much To Repair Outdoor Comcast Cable Box, Quick Answer: How To Repair A Cut Directv Cable, Quick Answer: What Is Cost To Repair Outdoor Comcast Cable Box, Quick Answer: What Is Cost To Repair Outdoor Comcast Cable Tap. Select Start Troubleshooting to begin your modem restart. It's not the power line and I don't think it's the regular cable either because there's no service outage. Who do you call for a downed cable line? Responsible . 1 6 We've had a downed wire touching our building for about two months at this point. Click the Check for Issues button. Thank you for bringing this issue to our attention. Thanks. Do what's best for your business. How does cable internet get to your house? Request Xfinity Quote Call 1-865-500-4995 Comcast Business Services in East Lansing, MI. You should contact 1800-391-3000 and speak to any technical agent and request them to put in a Saftey ER ticket and a wiring crew will be dispatched to you location. Contact Us | Comcast Business Support Call 800.288.2020. Create an account to follow your favorite communities and start taking part in conversations. Hello saftek and welcome, You should contact 1800-391-3000 and speak to any technical agent and request them to put in a Saftey ER ticket and a wiring crew will be dispatched to you location. LEAVE THE AREA IMMEDIATELY and call PECO at (for any emergency) 1-800-841-4141 or . If you're stuck staring at a blank TV or computer screen, check your Xfinity equipment before calling Xfinity customer service. Like. This thread has been locked by the moderators of r/Comcast_Xfinity, Welcome to the Xfinity community! It's infuriating. My thinking, if I were to do this at my house would be that that 1.) The map below depicts the most recent cities in the United States where Comcast Xfinity users have reported problems and outages. Stay at least 10 feet away from the wire and secure the area to keep others away, too. Help and Support Topic | Comcast Business Support Dont remove this wire unless its absolutely necessary: It could snag on a power cable and cause massive problems if you try too hard to remove it, such as electrocution or causing live power wires to come loose. Please contact the moderators of this subreddit if you have any questions or concerns. How do I report a downed telephone line? Let us give you a call as soon as an agent is available. Then, call PG&E at 1-800-743-5000. Good thing you guys have a monopoly otherwise your endlessly terrible customer service would put you out of business. Hello there! STAY AWAY from downed power lines. If you smell natural gas, see downed power lines, or suspect another emergency situation, leave the area immediately and call 9-1-1. Manage day-to-day operations for call center ensuring meeting all department key metrics (i.e. Our actual service provider evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. . For immediate assistance, check out the Xfinity Assistant. the chances of Comcast having their act together enough to even . Please call 1-800-494-4000 to report a gas or electric emergency, or to report an outage. Curious how long a ticket will languish in the system now until a person gets in touch again Hello and Happy Thursday, Suzanne! Do not send the firewall logs as an attachment. You have to sign up for gig service and sign a 2 year contract first. We've been unable to reach any actual human at Comcast to report this (possibly because neither of us are actually Comcast customers) and no one has been out to repair it. Status Center Xfinity app Download the app or text "Xfinity app" to 266278 and get help. Our actual service provider evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. Let us know if you find downed or uncovered wires or cables in your area. Write your 17-digit account number on the "For" line of your check or money order. Hello saftek and welcome, You can also use Xfinity MyAccount ( Web | iOS | Android) and xFi app ( iOS | Android) for product and account support. A recent storm brought down a tree which took down one of the above ground cables by my house. For more information, please see our .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, How on earth can you reach a human to report comcast wires that are lying in the ground? The only option appears to the the Xfinity Assistant bot, which asks me to sign in. Downed/hanging electrical wires - who to report to? | Universal Hub Thanks! There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. First Call 9-1-1. Contact Us - Customer Service Phone Numbers & Chat | Frontier up. I will post again here when/if I receive a reply or action is taken. We ask for direct messages because we can't post personal information in public. 1. Xfinity cable TV or internet outages typically happen when Comcast's network goes down, but equipment problems can sometimes look like network problems. Report an Issue - Xfinity Support Then it thanks me for signing in. Id give them a ring. How do I get Comcast to come deal with this? This option is available 24 hours a day, 7 days a week. How Do I Report a Problem with My Comcast Landline? - GetHuman Rod Furlan is a crook and Thief and should be held accountable. It's not the power line and I don't think it's the regular cable either because there's no service outage. Don't touch a downed power line or other equipment. To confirm, are the wires in question still low-hanging by chance?
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