Scam Taking money for items not In stock And will financially gain due to it Trade and standards needing looking into you incompetent fools. - Kristy Smitten, posted 11 months ago I did receive some EMU slippers which I returned (they have confirmed receipt of the incorrect item) but still not received my order or refund.Now going to put charge back on my credit card and reorder items with a more reputable company.Terrible customer service: Live chat doesn't work, what's app repeats message, and cannot speak to the team. Ordered a coat which was too small.tried to return through the inpost lockers but were all constantly full in my area.rang customer services and explained that im disabled,to be told by a very couldnt be bothered attitude,that a return label would be sent via email to send it back via a different courier. The app also has a smooth checkout process with good delivery options which is available to over 60 countries. On-time Delivery. Hey Maddy,Thanks for taking the time to leave us a review.I'm disappointed to hear that you haven't received your order after waiting so long!I have looked into this and I can see that sadly there has been no update to the tracking since 16/02, so we have to class this as a lost parcel.I have emailed you asking if you would like for us to resend your order, or if you would like a full refund instead.Could keep your eye out for this, and get back to us so we can get this fixed for you.Thanks,Shan, Information provided by various external sources. They also offer a WhatsApp device but it doesnt work. 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After that drama of getting the trainers upstairs, and trying them ondecided to purchase at the till. Thank you for signing up to . First and last time I will use this company. With over 65 stores across the UK, we have our finger on the pulse of streetwear fashion. Don't forget to tag us on our socials.Hope to see you back soon!ThanksShan. Asked for a pair of trainerscould not even tell what the guy said. Giving one star so I can leave this review. We hope to see you shopping with us very soon. It's your job. And would recommend to all my friends amd family. sent Klarna the return receipt which proves that ToYou delivered the return to FootAsylum but FootAsylum still try to lie and say that 1 pair has been returned when I know that they have received 2 pairs. Simply follow our returns portal link below. Check out what 59,467 people have written so far, and share your own experience. Then I started a new chat and got Sophie who was absolutely lovely. - Mel, posted 7 months ago Change of mind returns accepted. Footasylum Discount Code: 10% off Everything. Hey Clare,Thanks for taking the time to leave us a 5-star review.We appreciate your words and effort, and we are so happy that you have had a good experience with us.We hope to see you back soon!ThanksShan. Alternatively, enter your order number and email address into Hermes to monitor your delivery. That is great news that they arrived a day early!We hope to see you again very soon. First and last time I will use this company. Shocking customer service, an item was missing from my parcel and all they kept saying was that they had cctv footage of the item being packed and could not resend it.Disgraceful how they are able to operate. Disgraceful in eyes, price you pay should be the price advertised, this is the 2nd bad experience with Footasylum, 1st one was online, very bad customer service. Over 90 off RRP. Order placed on Monday standard deliver paid for and the parcel arrived the next day. Very disappointing.Would never order from them again! The trainers are clearly not of merchantable quality and it is unreasonable to expect a purchaser to keep shoe boxes! I was looking for and ordered them in straight away for home delivery next day absolutely loved it , Hi Ani,Thank you for leaving us 5 stars!I am so glad you had a great experience in our Fosse Park store!I have passed this feedback to the store for you.I'm also happy to hear you loved your order!Don't forget to tag us in some pics on social media.Take care.Thanks,Shan, Great customer service!!! I have sent them back the undamaged trainers in a damaged box as I received them. Great sale and super quick on delivery. Hey Clare,Thanks for taking the time to leave us a 5-star review.We appreciate your words and effort, and we are so happy that you have had a good experience with us.We hope to see you back soon!ThanksShan. Please provide a valid proof of purchase. Quality, style and value superb. Next time it will be JD SPORTS for my next purchase. 20%. From high-profile trainer releases to exclusive colourways of your favourite kicks, youll find everything from sportswear giants Nike and adidas to Skate classics like Vans and future heavyweights Gym King. Date of experience: January 04, 2023. Will not use again. I brought some trainers and returned them just before the 28 day period which was allowed for returns. very helpful as Liverpool didnt answer the phone. It goes against our guidelines to offer incentives for reviews. Very disappointing.Would never order from them again! Please refresh the page and try again. Purchased 2 pairs of Salomon trainers in different sizes. They all fit perfectly. - Lisa Lynch, posted 1 year ago Date of experience: 18 December 2022 High performance sneakers, trending streetwear and exclusive product weve got you. Your browser does not support embedded videos. We had enough to look as it took ages and I was just gobsmacked, watching them treat their customers as though they were a nuisance. Footasylum Reviews | Read Customer Service Reviews of www.footasylum Shan I saw your reply you asked me to contact you on your social media page I am sorry I dont know how to do it simple email me thank you I got an account app with footasylum Mohamed shaikh. Hey Karl!Thanks for taking the time to leave us a review. Thanks. Footasylum exchanges are only available in the UK. They all fit perfectly. Just noticed that the box they have sent them in isn't for the correct trainers. How is Footasylum returns process? - reviews.io Suggested companies are based on peoples browsing tendencies. I know customer service.Not one of them smiled.Not one of them acknowledged.Not one of them spoke clearly. One very disappointed son this Xmas! Footasylum discount codes March 2023 - finder Ireland Highly recommend and will definitely buy from Zavetti again. The costumers service was a nightmare to get through too as I was speaking to a robot at first via their live chat option. Returns and Exchanges Taken a risk with your gift this year, or not sure on their size? Thank you so much. my issue with this is that you are only informed of this variation after you have paid for the item in the first place so at what point do we get to object to this term. Was told that neither was possible because I didnt return them in the original shoe box! Been trying via live chat, what's app and calling HQ. Greater than 37%. Hey Cheryl Thanks for leaving us a 5* review we really appreciate it. Anyone can write a Trustpilot review. Footasylum discount codes - 60% OFF for February 2023 | T3 In her spare time, Beth enjoys running, reading, baking and attempting craft projects that will probably end in disaster! Can I return my online order to one of your stores. We hope to see you again very soon.Thanks,Rebekah, Terrible customer service, they over sell stock make up some delayed delivery emails and then wait for you to contact them after a week saying they dont have any in stock heres a refund. I realise this was down to their preferred choice of courier (EVRI) but seeing as it was their decision to use EVRI, I do see it as FootAsylums fault also. Find out how we combat fake reviews. In real life, they are dull, boring and have no character at all. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. I will always order with footasylum I am very happy with the service and products. Avoid this store at all costs. 44.99. Provided the buyer can check the courier first, I would definitely recommend this company as the items are good quality and relatively cheap (sale items of course). If you'd like to return your order, you can within 14 days of receipt. Was looking everywhere but at her customers. I have no complaints at all, fantastic service.. item arrived perfect after 3 days. Companies can ask for reviews via automatic invitations. Great to hear that the parcel arrived so quickly. There was a problem. They have sent them back to me and are refusing a refund. Ordered coats for 2 of my sons in the sale. Which are the instant chat and the WhatsApp!! It's great to hear you are happy with the coat and that the delivery was so quick. Never again. 28 Feb. Up to 60% off at Footasylum during the half term sale. My son lost out on his Christmas presents as a result. Greater than 75%. These 20 Footasylum discount codes will help lower the cost of trainers, boots, coats & activewear, All the best features, news, tips and great deals to help you live a better life through technology. Footasylum has collected 369 reviews with an average score of 1.86. . Difficult, posted 2 weeks ago Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. (Supported files: jpg, png, mpeg, ogg, mp4 & webm). If you aren't completely happy with your purchase when it arrives, you'll have 28 days from the date of receipt to return it for a full refund. Once cleared, your points will turn into money off any future purchases. Shan I saw your reply you asked me to contact you on your social media page I am sorry I dont know how to do it simple email me thank you I got an account app with footasylum Mohamed shaikh. I have been waiting for confirmation that my return has been received/refund for 3+ weeks. I wanted to return them but thought the trainers themselves might get damaged so taped up the box for return. - Anonymous, posted 4 months ago Get 60% off instantly: Footasylum discount codes } Finder CA Footasylum. I ordered an item with Christmas delivery on 20th December and received an email confirmation. New Balance Junior 550 Trainer 4083286600 Childrens Footwear. The girl on the till said she would get her manager, The manager was very rude about it said its my fault Ive got it wrong, I told him its not my mistake I dont put prices in them he went to check to his surprise I was correct but wouldnt do anything about it. Heres how it works. Christmas Gifts | Christmas Gift Ideas | Footasylum Both pairs didn't fit well so returned both pairs in exactly the same parcel as they were sent through FootAsylum's preferred choice of courier ToYou through Asda. Purchased 2 pairs of Salomon trainers in different sizes. Replies to negative reviews in < 24 hours. Useless. Email and text communication was prompt and efficient. This manager needs to be sent on a customer service management skills due to his rudeness and no customer service satisfaction what so ever. This is the last thing I buy from footasylum from here on. FootAsylum only refunded 1 pair (after a lot of research, I can see that this is common practice for these charlatans) I paid through Klarna, sent Klarna the return receipt which proves that ToYou delivered the return to FootAsylum but FootAsylum still try to lie and say that 1 pair has been returned when I know that they have received 2 pairs. This manager needs to be sent on a customer service management skills due to his rudeness and no customer service satisfaction what so ever. Our website uses cookies, as almost all websites do, to help provide you with the best experience we can. We hope to see you again very soon. Will definitely be ordering again in the future, Great costumer sevices,I will highly recomanded I will come back as costumer sooni was ordered a pair of crocs,they look amazing,Thank u My parcel arrived 1 day earlier the Yodel driver was prompt and answering to my messages, Hey Elena,Thanks for taking the time to leave us a review. After 6 attempts to chase delivery of my item, I have finally just been informed the order was cancelled on the 23rd. Anyone can write a Trustpilot review. Ordered some trainers at 10.30pm amd paid for next day delivery. The North Face. We hope to see you again very soon.Thanks,Rebekah, Terrible customer service, they over sell stock make up some delayed delivery emails and then wait for you to contact them after a week saying they dont have any in stock heres a refund. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Trying to get through tocustomer services horrendous, gave me the number to generate the return labelat Asda and it didnt recognise this.The Whats App message sent on the 12 January has still not been read and Klarna have reinstated the payments, so we are left with a pair of shoes that dont fit. We had to ask him 3 times just to make sure, because he would just mumble something and walk off. Returning faulty goods to footasylum MoneySavingExpert Forum You can pay for your new Footasylum trainers, boots and sportswear with Visa, Mastercard, PayPal, Klarna, American Express and LayBuy payments. Manners cost nothing. Disgraceful in eyes, price you pay should be the price advertised, this is the 2nd bad experience with Footasylum, 1st one was online, very bad customer service. We hope to see you shopping with us very soon. Hey Getta,Thanks for leaving us a great review. Totally shocking service in regards to a faulty item that they . Companies can ask for reviews via automatic invitations. Very unhappy customer will not be ordering online from them again, Hi Priincess Eliyahh,Thanks for taking the time to leave us feedback, we appreciate all feedback left!Could you please update your review with your order number so we can get this looked into for you?Thanks,Shan. Please note that we may share your email with the company to verify your order. I was hesitant about ordering from this site after reading the reviews on here, but I ordered anyway because the item was priced so well. Subscribe in print, digital, or a great-value bundle. When you purchase through links on our site, we may earn an affiliate commission. Once Footasylum has received and inspected your order, a refund will be issued. Don't forget to tag us on our socials.Hope to see you back soon!ThanksShan. Take care!Thanks,Rebekah. Tried to send Crocs back as they didnt fit my daughter. 60%. New customers only. Thanks,Rebekah, Absolutely smashed it with the help from the fosse park team staff he helped me with what. I have no complaints at all, fantastic service.. item arrived perfect after 3 days. Unable to get any tracking information on a package ordered on 15/2 with express shipping purchased. Take care!Thanks,Rebekah. Shoved the card machine into our face. Footasylum Reviews | Read Customer Service Reviews of www.footasylum 14 DAYS, 10 CREATORS, 10,000 ON THE LINE ft TheBurntChip and GK Barry 281,550 views 3 months ago SUBSCRIBE FOR. As we were waiting for our trainers to come up, they constantly were putting their hair right, their clothes right, stopping infront of every mirror to check themselves out, adjusting make up. Thanks,Rebekah, Absolutely smashed it with the help from the fosse park team staff he helped me with what. I would definitely recommend and will be a returning customer. AVOID THIS COMPANY!!!! Rolling eyes, rude attitude. 1. The range includes footwear, clothing and accessories for men, women and children. Editor, Marcus Herbert. This will need to be done within 20-30 minutes of ordering. Order placed on Monday standard deliver paid for and the parcel arrived the next day. In just a few steps, we'll have it sorted. A simple full refund is all I wanted from the first time I was messed around!! Order placed Sunday afternoon and delivered Monday afternoon. items Tracking evidenced missing item after it confirmed i had dropped in locker but i havent been contacted by footasylum, or had my refund Live chat takes a long time and is disjointed getting an actual person to speak . FootAsylum only refunded 1 pair (after a lot of research, I can see that this is common practice for these charlatans) I paid through Klarna, sent Klarna the return receipt which proves that ToYou delivered the return to FootAsylum but FootAsylum still try to lie and say that 1 pair has been returned when I know that they have received 2 pairs. When you shop Nike online, either on Nike.com or in the Nike App, you can shop with confidence, knowing we'll give you plenty of time to make sure your Nike items are just right. Paying out money for nothing but stress, Not happy, my son purchased with his birthday money a Nike tech Fleece hoodie & joggers from Dundee shop, price tag said 95 for the hoodie but he was charged 110, told they just haven't repriced yet! Gain access to Footasylum UNLCKD through your main Footasylum account. I was taught to value customers, no matter what job I was in. Courier. We spoke to Footasylum's senior leaders . Delivery Methods. 2023 Trustpilot, Inc. All rights reserved. Shocking company - bought two items trainers and sliders order value 100.28 never received. @Footasylumofficial 2.16M subscribers Videos Live 0:00 / 0:00 LOCKED IN SEASON 3!!! Still over 300 down! We are so glad to hear you are happy with the service. For all international returns outside of the UK, please visit our dedicated international returns page. 1 Helpful Report (3 years ago) F Returns - Difficult 0.00% Industry Average " I got the wrong size shoes and to return them I have to pay 160 . Great to hear that the parcel arrived so quickly. Hey Maddy,Thanks for taking the time to leave us a review.I'm disappointed to hear that you haven't received your order after waiting so long!I have looked into this and I can see that sadly there has been no update to the tracking since 16/02, so we have to class this as a lost parcel.I have emailed you asking if you would like for us to resend your order, or if you would like a full refund instead.Could keep your eye out for this, and get back to us so we can get this fixed for you.Thanks,Shan, Information provided by various external sources. Happy from start to finish! We hope to see you again very soon. The Bury-based retail group agreed to buy Footasylum in March 2019 for 90m, but the deal has been caught in a tortuous process since then, with the CMA repeatedly trying to block it. This manager needs to be sent on a customer service management skills due to his rudeness and no customer service satisfaction what so ever. Within 5 Days. They were dispatched quickly and delivered within a few days to Northern Ireland. Tommy Jeans. This time, however, when I ordered, their courier choice was Yodel. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Code Expires. Email and text communication was prompt and efficient. Shocking service avoid disappointment. - KM, posted 1 year ago Placed my order and Was here the next day spot on service, Hey Carole,Thanks for leaving us 5 stars!I'm happy to hear that the staff at Edge Lane store were able to help you out, I have passed this review on to them.I'm also happy to hear about the super fast delivery!We hope to see you back again soon.Take care.Thanks,Shan. Not one of them seemed interested AT ALL.Firstly, to find someone for helpstaff were just huddled in a corner having a good gossip and moan. I would definitely recommend and will be a returning customer. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. Will definitely be ordering from them again. " My delivery had been opened & purchases replaced with another companies item, clearly the delivery driver from Hermes, when I contacted Footasylum (0nly contacted by Chat, no phone number or email, how bad is that) they did not want to know and would not entertain any investigation or refund, lost 150.00 what a shambles of a company you be ashamed . - Rebecca Jones, posted 1 year ago The costumers service was a nightmare to get through too as I was speaking to a robot at first via their live chat option. Ordered it on Monday and it was delivered on Tuesday. Manchester Arndale Ladies Store Went to purchase a pair of trainers today at a price of 94.99 inside of the trainers, got to the till and was asked for 109.99 which I asked why theres a difference. The lady at the till was no better.
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