This is the easiest way to get your money back. Coronavirus refunds: why fans are raging over ticket policies, Original reporting and incisive analysis, direct from the Guardian every morning. has found. Typically, upon the Buyer completing the transaction, We collect payment from the Buyer for the listed price, booking fees, delivery fees, and taxes on our fees. I haven't received an email confirming my order. According to the consumer group Which?, Viagogo's terms and conditions say . You will receive an email notification from Viagogo explaining the same. Based on the attached photo, you can see there's bundle of rubbish replying you with scripts. By clicking a link you are consenting to this. viagogo - Buy & Sell Concert, Sport & Theater Tickets 684 Posts. Plaintiff filed a motion last month seeking to broaden the scope of her class action lawsuit against Viagogo from just Florida residents to a nationwide class. Viagogo will never pay you after you sold your tickets and you can never get back your money. How to get a refund from Viagogo - Quora If your event has either been cancelled or postponed, as soon as we know more information we will contact you with all the relevant details. Viagogo is a ticket marketplace for concerts, sports and theatre events. If an event is moved and you cannot make the rearranged date, you should be entitled to . Viagogo will never pay you after you sold your tickets and you can never get back your money. To sell tickets, a Seller lists the tickets in the Site database. However, Shiflett alleges that after the Tool concert and thousands of other events were canceled due to the COVID-19 pandemic, the company unjustly avoided fulfilling its refund commitment. Please add me to the list. viagogo Reviews | Read Customer Service Reviews of www.viagogo.it As a Buyer, You grant Us permission to charge your credit card, debit card, PayPal account, or bank account for the purchase of the selected tickets. viagogo's liability to You or anyone else in any circumstance is limited to the lesser of (a) $250, and (b) the total value of all tickets and other items you bought and/or sold via viagogo during the action allegedly giving rise to liability. We do not guarantee continuous, uninterrupted or secure access to our service, and operation of our Site may be interfered with by numerous factors outside of our control. If you paid by credit card, and paid more than 100 and less than 30,000, you have additional protections if something goes wrong. By Rhona Shennan 23rd Jul 2020, 3:38pm Rob Davies. Terms and Conditions - viagogo ticket exchange Online ticket seller Viagogo has come under fire for refusing to refund customers for events that have been cancelled or postponed due to the Covid-19 pandemic. Viagogo is now refusing to refund me, despite the sale being in breach of the Customer Rights Act. That's not something you're likely to shake off. 'I was scammed out of 160 after fraudsters tricked me into buying fake CO. We will refund you within the next 7 business days, as soon as you inform us of the tracking number of the return tickets to the address indicated above. Shiflett contacted Viagogo and was told that once a ticket order has been placed, Viagogo is unable to cancel orders. We do not control the information provided by other users which is made available through the Site. Shiflett contacted Viagogo and was informed that Viagogo is unable to refund ticket orders once they have been placed. drug injury lawsuits and product liability lawsuits. When You purchase tickets on viagogo, viagogo guarantees that You will receive the tickets You paid for in time for the event. However, in Viagogos most recent filings, it says customers with tickets to events affected by the pandemic have been offered vouchers worth 125 percent of the original purchase price, Complete Music Update reports. 5.4 Making Adjustments. I am devastated that the Phatom of the Opera which was postponed is now coming to Melbourne. It might well be worth trying, particularly if your event organiser has confirmed the event as cancelled. Tickets for these particular events carry over and are valid for the event in 2021, so as per our terms and conditions the customer is not entitled to a refund in this situation. Having arranged childcare, hotels & booked a nice pre-match restaurant, this was a devasting blow. viagogo does not take title to the underlying ticket (to the extent such title exists), and the actual transactions are between the Buyers and Sellers. The Seller is responsible for determining whether it/he/she is required to account for VAT (UK or other), GST, sales tax or other similar fees (collectively, Tax) on the sale of the ticket. Jay Chou Concert Tickets. Can I pick up my tickets instead of having them shipped? Arctic Monkeys Concert Tickets. Please use caution when using the Site and remember that there are risks of dealing with people acting under false pretences. Mar 1, 2018. Sellers can Report a Problem using the Report a Problem link on the online confirmation page. We may also first deduct any amount you owe us from any amount we owe you. If You have a dispute with one or more members, You release viagogo and all affiliated companies, officers, directors, agents, parents, subsidiaries, legal representatives and employees from claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with such dispute. Viagogo states that in this case, customers' tickets will remain valid for the new date and refunds will not be offered. But Viagogo countered the move by filing documents presenting arguments why the court should deny the request. I was issued a 120% credit voucher automatically for the canceled BTS tour and I want a cash refund. If the listed ticket is not delivered, viagogo shall have the right to charge the Seller a replacement fee and other charges, as specified in Section 5. You agree that We shall not be liable to You or any third party for any modification, suspension or discontinuance of the Site or any Services under this agreement, for any reason. Shiflett is challenging Viagogos alleged failure to offer refunds to those who purchased tickets to events canceled during COVID-19. If you bought your ticket from an official seller you can get a refund if the organiser cancels, moves or reschedules the event. The court would need to determine which Class members would choose the voucher over a cash return as per the company. 3.3 Laws and Regulations. 2.8 Notification. Sellers should use our automated online confirmation process. Ticket-holders to postponed events will be able . I have reached out to Viagogo many, many times over the week and keep getting the same answer that they do not have control over when the seller or venue releases the tickets. Chris Brown Tickets. Sellers will be able to see the service fee and taxes on our fees before completing the sell process and committing to sell their tickets. OAKLAND, Calif. (KGO) -- Hopes for a return to normalcy have been slowed by the COVID-19 Delta variant. The Buyer name and address is provided to Sellers for the sole purpose of delivering the specific purchased ticket(s) and may not be used by the Seller for any other purpose, either in connection with such delivery(ies) or separately from such delivery(ies). 2. Even if you are, it's likely to be a more complicated process. Given its business model, Viagogo should have had funds reaped from ticket sales readily available to timely refund buyers, the complaint says, stressing that consumers relied on the promise . Gordon Scott was also refused a refund after buying tickets for Leeds festival to see the US rap metal group Rage Against the Machine. 4.2 Stolen Property. Far too many 3rd parties in there. Fast forward to 2022 now Justin Bieber has announced world tour cancelled indefinitely- reached out to Viagogo multiple times and provided proof from multiple websites showing the cancellation of tour, they keep responding that they have not heard that show has been canceled and will not refund my money. This article was amended on 23 July 2020 to clarify that relisting tickets on Viagogo allows the company to take a repeat commission from new buyers only; and to remove a reference to Viagogo changing its cancellation policy. We endeavour to rearrange delivery with the customer or arrange a collection point. viagogo makes no warranty with respect to its software, any tickets, any event, the services viagogo provides, or that sellers or buyers will perform as promised, and viagogo expressly disclaims all such warranties, whether express, statutory or implied, including without limitation any warranties of quality, title, non-infringement of third party rights or fitness for a particular purpose. If you bought your tickets directly from the event organiser or primary ticket retailers, such as See Tickets or Ticketmaster, you'll have extra consumer protections. Viagogo-cancelled event and refunds. Certain cold-product lines labeled as Read More, Have you experienced engine oil contamination within your model year 2019-2021 Honda CR-V or 2018-2021 Honda Accord vehicle in California? The Australian Consumer Law says you're entitled to a refund if an event is cancelled, but not if a government ban on attendance is in place. Which? They also had another 150.00 dollars worth of fees per each ticket. 4.Select the button beside the transaction you want to dispute, then click Continue. You warrant that you are over 18 years old and have the legal capacity to make the transaction. The title at the beginning of each paragraph of this Agreement is for reference purposes only and in no way defines, limits, construes or describes the scope or extent of such paragraph, Be the first to hear about special offers. We will collect proof where this is possible but in some cases viagogo reserves the right to refund the buyer and not pay the seller even if proof of non entry is not presented. Send us your story with as much detail as possible to fill out our investigation. Medicines Labeled as Non-Drowsy Can Make You Drowsy An ongoing investigation is focused on potential claims that manufacturers of Non-Drowsy cold-relief, flu, and cough products mislabel medicines as Non Drowsy despite containing one or more ingredients known to cause drowsiness. In certain circumstances, you may be required to complete a Dispute Claim Form and provide additional information in order to claim a refund. Concert ticket refunds: Tips to have best shot at getting money back Once Buyer and Seller have entered into a transaction, all transactions are covered by the viagogo Guarantee, subject to the limitations set forth herein. viagogo reserves the right to prohibit anyone who brings a fraudulent claim from having further access to our website. How to Request a Stubhub Refund [98% Success] - DoNotPay Which? 2.Near the bottom of the page, under 'More about your account', click Resolve a problem in our Resolution Centre. 4.1 Double Posting and Removal of Tickets. It asserts that one of the primary benefits of the site, and the reason customers choose it over other secondary marketplaces, is the Viagogo Guarantee.. We will also add Tax on our fees as applicable. Events scheduled for 2020 have now been postponed into 2021; however, Viagogo's website explains that refunds are only available if an event has cancelled. I have no ideal why a law suit has not come up sooner. If an event is rescheduled, the customers tickets remain valid, per our terms and conditions, and therefore they are not entitled to a refund. If your event has either been cancelled or postponed, as soon as we know more information we will contact you with all the relevant details. "Comparably priced" replacement tickets are determined by viagogo in its discretion. 5.1 Investigations. Let us know in the comments! One customer, Melissa Taylor, paid more than 270 for two tickets to the Wireless festival, an event that the organiser, Festival Republic, says has been cancelled. Festival Republic, which organises the Wireless, Reading and Leeds festivals, confirmed its events had been cancelled. 2023 considertheconsumer.com, Viagogo Fights to Avoid a Refund Refusal Nationwide Class Action Lawsuit. Some jurisdictions do not allow exclusions of implied warranties or limitations on how long an implied warranty lasts, so the above exclusion may not apply to you. What are the viagogo Terms and Conditions? Viagogo recently acquired ticket seller StubHub, which has also faced its share of COVID-19 refund litigation. We think businesses - especially those with substantial resources - should still provide refunds for events . 6 things you can do to get a refund for canceled, postponed or Which? 4. That will be credited to the original source of payment used at the time of buying the ticket, according to Live Nation. How do I change the email address on my account? In the case a Seller has not confirmed a sale within forty eight (48) hours, or in the case a Seller Reports a Problem the Seller, including without limitation, may be subject to a replacement fee, other charges, and/or other consequences as specified in Section 5. My partner has a job where he is required to go away at the last minute. This left many customers, like Faye Hearn, concerned they'd be left out of pocket. According to Complete Music Update, Florida resident Lauren Shiflett filed a motion last month to expand her class action lawsuit against Viagogo from Florida residents alone to a nationwide Class. 5.2 Violations, Termination and Suspension. Sellers who commit to send tickets directly to viagogo are not required to confirm the order. Nelnet Servicing Data Leak Your Personal Information At Risk! All forms of redress are non-transferable and non-refundable. Dial +1 (866) 788-2482. viagogo is an online ticket exchange that allows people to buy and sell live event tickets in a safe and guaranteed way. Except for the express warranties stated in this agreement, viagogo provides the software, site and services on an "as is" basis and "as available" basis without any warranties of any kind. Received clear instructions via email on how to claim refund for cancelled concert which involved posting . What We Do. contends that Viagogos action is in direct violation of the companys stated policy. The money belongs with you. This advice applies to England. Viagogo told us that because the tickets for the 2020 event can be transferred to the 2021 event, this is categorised as rescheduled rather than cancelled. How do I unsubscribe from your newsletter? When Your Event is Canceled or Postponed. We have given fans who have purchased tickets from us the option to either transfer their tickets to the staging of The Open next year or request a refund. You must contact the got in touch with The R&A, the organisers of the event, who confirmed the event was cancelled. 'We always advise customers to purchase tickets directly from us through TheOpen.com or from authorised providers which are listed on the website. You agree to cooperate fully with such investigations, including without limitation providing Us specific information regarding your right to a ticket, the source of a ticket, your acquisition of a ticket, and the price You paid for a ticket. Honda CR-V, Civic and Acord Potential Catastrophic Engine Failure Get In Touch With Attorneys Today! viagogo expressly disclaims any responsibility for any lost profits or special, consequential, incidental, or exemplary damages (including without limitation indirect and special damages) that may result from the services, the site, or the suspension, termination or malfunction of the services or the site. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. Read About More Class Action Lawsuits & Class Action Settlements: document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); In August I had purchased two tickets for a concert. 1,778 reviews for Viagogo, 1.3 stars: '***Beware of buying through Viagogo - this ticket sale service is not what you think*** Ticket Price inflated by 400% No tickets provided once purchased Incorrect information given Utter SCAM I recently bought some tickets via their website and having read so many 'worse than negative' reviews, I know I have been scammed and am seeking a full refund . Originally 16 concerts were set to take place across the UK and Ireland in the winter of 2020 but the ongoing COVID-19 pandemic saw this leg of the tour postponed to 2021. Last month, Florida resident Lauren Shiflett filed to extend her class action lawsuit against Viagogo from only Florida residents to a nationwide Class, Complete Music Update reports. 2.4 Listing. Read Customer Service Reviews of www.viagogo.com - Trustpilot But to her frustration, Viagogo claimed the refund could take several months. French called on the CMA to factor Viagogos actions into its ongoing investigation into the companys $4bn (3.2bn) takeover of its rival StubHub. 'The event was cancelled by the organisers, but Viagogo claims the festival is rescheduled,' he recalled. The Seller will be paid 5-8 working days after the event if delivery of the tickets was successful to the buyer. Are you still waiting on a ticket refund for an event canceled due to the pandemic? You agree . Viagogo customers are struggling to get refunds for cancelled and Not only no refund. the price it is sold for on the primary market). Rufus Du Sol Tickets. I was promised a refund. Unless you comply with these fair and reasonable deadlines, you will not be covered by the viagogo Guarantee. 2. 2.13 Ticket Information. The difference between 'cancelled' and 'postponed' events is . Which? By using our Site, You agree to accept this Agreement. Gather all the information you have on the purchase. Except as expressly stated otherwise, all notices to You shall be sent to the email address You provided to us during the registration process. You warrant that You will comply with all applicable local, regional, country and international laws, statutes and regulations regarding use of the Site and selling value of the tickets. It has been alleged Read More, Have You Participated In The National Math and Science Initiatives Programs? This Agreement (and all documents incorporated by reference) constitutes the entire agreement between the parties pertaining to the subject matter hereof and supersedes all prior agreements and understandings between the parties hereto with respect to the subject matter hereof, whether written or oral. has spoken to a number of ticket holders who have been denied refunds for cancelled events. That is the only way for fans to guarantee their place at the Championship and avoid the risk of tickets not being accepted.'. Festival Republic, the organisers of Wireless, Reading and Leeds festivals, told Which? Received Refund in full for cancelled concert. 2.12 Seller Payment. You represent and warrant that any information You provide to us, to other members, or to visitors of the Site (a) is not false, inaccurate, misleading, obscene or defamatory; (b) is not fraudulent; (c) does not involve the sale of counterfeit or stolen items; (d) does not infringe any third party's copyright, patent, trademark, trade secret, rights of publicity or privacy, or other right; (e) does not violate any law, statute, ordinance or regulation, including without limitation those governing consumer protection, unfair competition, anti-discrimination or false advertising; and, (f) does not contain any viruses or any programming that is intended to damage, interfere with, intercept or expropriate any system, data or personal information. It's also refusing to refund customers for cancelled events where tickets can be transferred to 2021 events. viagogo - Buy & Sell Concert, Sport & Theater Tickets Viagogo claims the event has been postponed rather than scrapped, but Gordon said the tickets were useless to him if the band are not on next years lineup. Join The National Math and Science Initiative Class Action, Today! Concert cancellations blamed on Delta variant, but some ticket buyers struggle to get refunds. Gordon Scott had a similar experience, after buying a ticket to Leeds festival to see headliners, Rage Against the Machine, on the Friday night. You further represent that you have purchased or been issued the ticket(s) or have a right to purchase or be issued the ticket(s) prior to listing such ticket(s) for sale. I will join any class actionthis judge from Florida is corrupt and must be disbarred for not allowing this though. The class action accuses Viagogo of breach of contract and unjust enrichment, as well as violations under Floridas Deceptive And Unfair Trade Practices Act. 7.3 Additional Policies. Only to be given the run around. viagogo - Buy & Sell Concert, Sport & Theatre Tickets But gave me only option was to relist on their site or go to resceduled date. 'Viagogo told me that because I'd agreed to their terms and conditions, I wasn't eligible for a refund and would have to relist them on their website if I wanted any money back.'. You acknowledge and agree that (i) our patents, trade marks, trade names, service marks, copyrights and other intellectual property (collectively, "Intellectual Property") is and shall remain our sole property, and (ii) nothing in this agreement shall confer in You any right of ownership or license rights in our Intellectual Property. Our street address is viagogo AG, Rue du Commerce 4, 1204, Genve, Switzerland. Such sellers have no right to Report a Problem and the order is automatically confirmed immediately after the sale. Due to extreme weather conditions, our phone lines are currently closed. The ticket resale website Viagogo is refusing to refund fans who bought tickets for gigs and sporting events cancelled because of the pandemic, according to the consumer group Which . Your email address will not be published. Are you still awaiting a refund for a ticket to an event that was canceled due to the pandemic? Finally they sent me a email saying i was going to refunded in 5 business days, well today i received an email saying they cant refund me because the even organizer has postponed the event and that is a lie. NOW THEY CLAIM I OWE THEM THE MONEY FOR THE TICKETS I HAVE HAD TO WASTE SO MUCH TIME TRYING TO RESELL ON OTHER PLATFORMS, This is insult to injury and I have been told by my credit card company that they may consider me the thief even though I made no money from the resell, VIAGOGO did, they have now been paid TWICE for the same tickets and they refuse to refund the new buyer either. Faye was reluctant to sell them again, as she didn't want to put another customer in the same position she's in. A Which? In the event that the Buyer fails to return a Season Card to viagogo within 24 hours of the event concluding, the Buyer agrees that viagogo may charge an additional failure to return fee of 200 per season card that is not returned to the payment method that was used to purchase the tickets. Since June, we've found listings for events at all of these venues on Viagogo. says firm changed policy to deny refunds if tickets can be used in 2021. Any unauthorized reproduction, modification, distribution, transmission, republication, display, or performance of the software or the content on the Site is strictly prohibited. Viagogo is refunding people who bought tickets to events that have been permanently cancelled due to coronavirus - or giving them a "125% voucher". When We receive an offer by bank transfer, We will check to see if the bank account is valid. 6.4 Release. You agree that viagogo is not responsible in any way for the accuracy or suitability of any payment of taxes to any entity on your behalf.
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