At this time, many airlines have delayed issuing refunds to focus on customer service and protecting passengers, but please know we will advocate on your behalf. Upon confirmation, any arbitral award may be enforced in any court of competent jurisdiction. If the credit card is declined, you guarantee that you will settle any amounts owing to StudentUniverse immediately by money order or payment in cash. If you are paying by this method you will need to request account details from your consultant and make the payment at least three business days prior to the actual due date. We do not accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements. Please only contact us if your flight is within the next 48 hours, so that we can help those with urgent needs first. Travel insurance is also recommended by the Foreign and Commonwealth Office. If you would like to book a stopover for your flight, you will need to contact us directly to speak with an agent. We accept no responsibility for any extra expenses that may arise, extra hotel taxes and fees, cancellations or freight charges from your bank or credit card company. Travel documents include airline tickets, hotel vouchers, tour vouchers or any other document (whether in electronic form or otherwise) used to confirm an arrangement with a service provider. This fee may be reduced from our standard fee due to the circumstances, and used to cover things like the costs of requesting a refund on your behalf. You will be given immediate feedback on whether the code worked and if not, why. Due to the large volume of requests, our teams are currently prioritizing customers whose travel is scheduled within the next 72 hours. Certain airfares and services (including some packaged airfares and services) are booked at especially competitive rates which may require payment in full at the time of booking and may be non-refundable. Many of the flights and flight-inclusive holidays on StudentUniverse.co.uk are financially protected by the ATOL scheme (under Flight Centre (UK) Limiteds ATOL number 4267). Please check your airline's policy. Some bookings and other products and services made available by StudentUniverse are subject to additional terms and conditions disclosed to the buyer during the order process. If you are traveling internationally on a roundtrip or one-way ticket, some countries have additional passport/visa requirements. If you do not see a travel credit and believe you have one, please give us a call to confirm. Log in (or join) to see if you are eligible. Log in to get the phone number and call our agents, who will help you book over the phone. At the time, most countries haven't announced a vaccination requirement. We sell various travel related products on behalf of numerous transport and accommodation service providers, including, but not limited to airlines, coach, rail, and cruise line operators, and hotels. Eligibility, Joining, and Website Information. StudentUniverse is not liable for any negligent or willful act or failure to act of any travel service provider or of any third party. Refund Policy | Student Union - University of Tennessee StudentUniverse AU has got you covered. We will confirm the correct price with you at the time of payment. Please speak to one of our consultants for further details. StudentUniverse UK has got you covered. It includes a Dispute Resolution clause under which certain disputes must be decided by an arbitrator and without a judge or a jury trial. In these circumstances (except where you have failed to pay the final balance) you can either have a refund of all money paid or, if available, accept an offer of alternative travel arrangements of comparable standard (we will refund any price difference if the alternative is of a lower value). The US government keeps a list of travel requirements for all countries at http://travel.state.gov. For students and those under 26, our cheap flights, hotels and tours make it affordable to travel anywhere you want to go. Student universe uses tripmate for their insurance policies and they're a complete scam. Refund Policy. Coronavirus Airline Policies - StudentUniverse We cannot issue a refund for you if the airline policy does not allow it. Specified hotels may offer student discounts. To the extent of any inconsistency between a travel service providers terms and conditions and the terms and conditions set out herein, the travel service providers terms and conditions shall prevail, save to the extent that any provision in the travel service providers terms and conditions is deemed to be invalid or unenforceable. If you cancel within 24 hours for bookings greater than 7 days in advance, some airlines allow free cancellations. StudentUniverses obligations to you are to make travel bookings on your behalf and to arrange relevant contracts between you and the travel service providers. The currency your card will be charged in will be noted at time of checkout (in the US, the vast majority of what you purchase is charged in USD). Prices are not guaranteed until full payment is made. Along with helping students with special offers and discounts, the StudentUniverse holds the right to check and verify a student's identity. 5 months later I am still trying to get my $900 back from this scam. To find the change rules for your flight ticket, look under the My Trips section of your account. We recommend that you contact the airline or visit the airlines website to confirm your scheduled departure time 24 hours prior to your flight. In all circumstances, we will not be liable where any failure in the performance or provision of your travel arrangements is due to: (a) your acts or omissions or the acts or omissions of another member in your group (b) any third party not connected with the provision of your travel arrangements and where the failure is unforeseeable or unavoidable or (c) unavoidable and extraordinary circumstances (including but not limited to war, threat of war, riot, civil disturbances, industrial dispute, terrorist activity and its consequences, natural or other disaster (such as volcanic ash or hurricanes), nuclear incident, fire, adverse weather conditions (actual or threatened, including snow and fog), closed or congested airports or ports, unavoidable technical problems with transport and similar events). All insurance questions have to go directly through Tripmate, or whatever insurance company you purchased through. To find the change rules for your flight ticket, look under the My Trips section of your account. Telephone calls to or from any of our consultants may be recorded for training purposes. We strongly encourage you to check all dates, details and restrictions (including whether the booking is non-refundable, non-date-changeable or subject to cancellation and amendment fees). StudentUniverse: Reviews, Complaints, Customer Claims | ComplaintsBoard Typically, airline policy requires that you use credit for the same destination, but in some cases you may be able to change it. Flight Bookings, Changes & Cancellations - FAQ | StudentUniverse comments . in Student Universe coupons 10% OFF COUPON CODE 10% Off w/ Promo Code Shop Studentuniverse.com and receive 10% discount on your total order with code at checkout. Sometimes airlines provide us with fares they do not want displayed to the general public. Always free! you may have booked a United ticket that was operated by a partner airline). All travellers must have a valid passport for any international travel and many countries require at least six months validity from the date of return. When changing travel arrangements we may have to rebook you to current fares and rates, which may result in an increase in the cost of your arrangements, in addition to our administration charge and the travel service providers change fees. Coronavirus FAQ | StudentUniverse Flight Bookings, Changes & Cancellations - FAQ | StudentUniverse AMAZON, AMAZON.COM, AMAZON PRIME and the AMAZON PRIME logo are trademarks of Amazon.com, Inc. or its affiliates. All bookings are made on your behalf subject to the terms and conditions, including conditions of carriage and limitations of liability, imposed by these travel service providers. We really cant speak to any insurance questions. To find out if there is a fare difference . Your order constitutes an offer to buy a product. Name changes are not permitted in any instance (subject to the section below If you transfer your package holiday). Depends on the airline policy. To use your promo code, enter it in the space provided on our checkout page. The credit is a one-time use, not like a gift card where you can use it for multiple things. You can still book with StudentUniverse. period of more than twenty-four hours or include overnight accommodation. If you don't see a credit that you think should be there, give us a call. Please understand this process can take several months to get a resolution and we cannot guarantee it will result in a refund. Any claims that may fall under the relevant travel protection policy must be submitted directly to the insurance company identified in the policy. Your home country and destination country will likely have travel requirements. Some fares are for verified students, teaching faculty, and youth aged 16-25 years old only. These Booking Conditions apply to bookings you make with our consultants (by phone or by email) as well as online bookings you make on our website. If we have arranged a package for you and you are prevented from taking your travel arrangements you may make a request to transfer those arrangements to another individual. Please note that for all air bookings a service fee of up to 16 will apply. Expires shortly ERE Show Coupon Code in Student Universe coupons $30 OFF COUPON CODE Up to $30 Off With Code No. Please note, you may not meet the eligibility requirements and may be required to obtain a visa. We will advise you of the amount of the deposit and date for final payment at the time of your booking. Travelers are responsible for ensuring that they have all necessary travel documents and visas. Any booking you make will be with the relevant travel service provider and not StudentUniverse. Eligibility, Joining, and Website Information, Itineraries with more than 2 destinations. We know, its very confusing! We exercise care in the selection of reputable travel service providers but we are not ourselves a provider of travel services and have no control over, or liability for, the services provided by third parties. All rights reserved. Do you have better flight specials available by phone. 198 User Reviews. Studentuniverse Reviews | Read Customer Service Reviews of Many travel arrangements (e.g. How do I book seat assignments and meal requests? On the ticket, they have a link to go to the website of the airline. Please note that this does not mean that your order has been accepted. Some US states are also requiring COVID tests for travelers to enter. All fares are subject to change without notice prior to full payment, and may be thereafter adjusted as further set out below. However, reimbursement by an airline of the cost of a flight that forms part of a package does not automatically entitle you to a refund of your entire package travel arrangement cost from us. Airlines can change the price of airfare very frequently based on a multitude of factors. Bottom Line. LAST UPDATED: March 3rd, 2023. This applies to future travel credit as well. We recommend that you consult with your doctor or specialist clinic before commencing travel. If any dispute arises between you and us, the laws of England and the jurisdiction of the English Courts will apply. accommodation (c) vehicle rental or (d) other tourist services Most airlines are not offering full refunds at this point, except in very specific circumstances. The right and obligation to arbitrate under this provision shall extend to any claim by or against StudentUniverses affiliates, parent company, officers, directors, employees, agents, or contractors. This is very common, just make sure you have the card holder's permission! If you already flew the outbound portion of the flight, the credit will be for about half, or the amount of the return portion of the flight. If you are not finding a price point that works for you, continue to check to see if something becomes available. Our liability in respect of packages arranged by us, except in cases involving death, injury or illness, is limited to a maximum of three times the cost of your package travel arrangement. We advise travellers to retain sufficient local currency to meet these charges. In the event of schedule changes, failure to reconfirm any sector of your itinerary may result in you needing to purchase a new flight. Forced overnight stays for any reason, including changes of itinerary, are not the responsibility of StudentUniverse. Your help in finding any issue that our QA team missed would be greatly appreciated (and is usually rewarded). Become a FREE member to access our exclusive student travel discounts. Occasionally a travel service provider may have to make changes to your original booking. We are not obliged to accept your order and may, at our discretion, decline the order. If you are actually not allowed to enter a country because of a travel restriction, you may be eligible for a refund, depending on your airlines policy. A contract on the terms set out in these Booking Conditions will exist as soon as we issue a confirmation email to you. When you buy an ATOL protected flight or flight inclusive travel through us you will receive an ATOL Certificate. Save your details for a quick and easy checkout process. We offer exclusive student flight discounts that can't be found anywhere else and offer steeper flight and travel deals when we know students want to travel. If you don't see a credit there, but think you have one, just give us a call. There are additional requirements if the child is travelling with only one parent, with neither biological parent, or unaccompanied. Keep in mind that Basic Economy flights and partially-flown itineraries are not eligible for refunds. Once the situation does stabilise, and if your airline allows, we can advocate for refunds on your behalf. However, you can use a debit or credit card with a billing address outside the United States and Canada for all purchases. StudentUniverse is part of the Flight Centre Travel Groupone of the world's largest travel companies. Sign up for sale alerts, email-only discounts, travel inspiration and more. You are responsible for confirming with the United States Department of State or representative government agency of the country to which you are traveling to confirm the requirements for visas and/or other requirements for admission to your destination. Please be advised that there are compulsory pre-registration requirements for their visa waiver programs. Generally speaking, its better to book sooner rather than later if you know you need to be somewhere. Also, current discount deals are available at the link. These hotels will be clearly marked and confirmation of the discount possibility will be included in the booking confirmation email. We and or our affiliates may charge an online booking fee; this fee is highlighted upon payment and is always non-refundable. Individual countriesor even airlineshave the ability to require vaccinations from would-be travelers. advance purchase tickets and non-flexible fares) may not be changeable after a reservation has been made and any alteration could incur a cancellation charge of up to 100% of the service cost. We do not warrant the accuracy of information provided by any external service and accept no liability for any loss or damage which you may suffer in reliance on it (except to the extent caused by fault on our part). There are a few exceptions that must be booked on the phone with our agents. Studentuniverse Refund Policy Promo Code You may check the link for Studentuniverse Refund Policy Promo Code. Travel & Covid-19: Everything you need to know. Your rights in relation to packages arranged by us are set out in these Booking Conditions (which are deemed to incorporate all terms and conditions of each travel service provider for the various components of your package travel arrangements). Well be with you within a few days. The data will be collected when you check-in (either online or at the airport) or, in some circumstances, will be required when you make your booking. Please see our Contact Us page for info specific to COVID-19 / Coronavirus. We may also disclose your personal information to our overseas related entities and to service providers who perform services for us within and outside the UK. Student Refund Policies | Regent University We can definitely help you with your flights if you booked through us, unless you've booked with these airlines: If you've booked with one of these airlines, we do not have access to your ticket and you'll need to contact the airline directly. We understand the US DOT has recently issued a statement advising airlines to refund passengers for flights to, within, or from the United States that are canceled by the airline. If you do not, for any reason, any refundable amounts will be forfeited to the airline. If you are not familiar with a stopover, it is when you are traveling from one destination to another, and stopping along the way (or the way back) in another city. Before traveling, make sure you check what is required by way of visas, testing or transit requirements for each country you'll be traveling through. Any errors in names, dates, or timings on your documentation will be your responsibility if not reported at the time of booking. StudentUniverse empowers young adults to experience the world with discount travel. Sometimes airlines provide us with fares we cannot display online, even to our members. AMAZON, AMAZON.COM, AMAZON PRIME and the AMAZON PRIME logo are trademarks of Amazon.com, Inc. or its affiliates. Frequently Asked Questions | StudentUniverse FAQ Travel guidelines are continuously changing as the situation continues to evolve, but we're keeping an updated list of where you can travel, and what guidelines or restrictions are in place, on our blog. Check airline policy for official rules and know that you can always ask the airlines for a request to change the route. Ticket holders must have current student or faculty identification and/or proof of age with them when traveling. Youll be able to use it on StudentUniverse, for flights operated by that airline. An incorrect name on a booking may result in an inability to use that booking and the booking being cancelled. StudentUniverse empowers young adults to experience the world with discount travel. These charges can be up to 100% of the cost of the booking, regardless of whether travel has commenced. StudentUniverse has negotiated with more than 220 airlines from Air Canada to WestJet to American Airlines and more. Enjoy the discount! Some products and benefits are restricted to enrolled students and faculty members at accredited colleges or universities and youth 16-25 years old only, others are not, please see https://www.studentuniverse.com/about-us/booking-terms-conditions. We will message those requirements to you (if there are any) prior to you making any purchase. Federal law requires that we refer you to the Department of Transport disinfection website at http://airconsumer.dot.gov/spray.htm. Studentuniverse Refund Policy Coupon Code : r/DiscountSuave We encourage you to review the privacy notices of any third party service provider whose services we arrange on your behalf. Yes! Airlines generally do not allow changes to your routing or name changes. COVID-19 - My Flight is Cancelled: Do I Get a Refund? - StudentUniverse Prices are subject to increase prior to the time you make full payment. A change to your student status will not impact your credit. , If any of you students travel as much as I do, use @StudentUniverse literally just paid half price for my flight home from Europe!, @StudentUniverse always comes in clutch with the flights., Promo codes straight to your inbox so you can double dip and save even more on your discounted airfare. When you book with us we will look after you until you arrive home safely from your travels. To ensure you are seated next to each other you can either contact us via email or chat with an agent. However, sometimes the deal may not be available for all dates or to/from all airports. When you make a booking with us, you acknowledge and agree that we will be acting as an agent only for the relevant tour organiser or travel service provider, including in relation to packages that we arrange, and that neither StudentUniverse nor any of its directors, employees or agents has any liability of any nature in connection with the relevant travel service, except as set out in these Booking Conditions and the Package Travel Regulations. Wherever in the world you want to fly, StudentUniverse AU can help you get there for less. At this time, airlines have stopped issuing refunds to focus on customer service and protecting passengers. For any fare we advertise, we first check to make sure there are some available seats. It is entirely at the airlines discretion to provide you with a seat on a later flight. A transfer request must be made in writing by the lead-named traveller not less than 7 days prior to departure and must include proof of acceptance of the transfer by the new traveller. Anyone can book with us, just not everyone will be able to get access to special discount student fares. Dollars? While we will make every attempt to keep this information up to date, we will not assume any responsibility for its accuracy as airlines reserve the right to make changes to their frequent flyer program without advance notice. By providing personal information to us, you agree that our Privacy Notice will apply to how we handle your personal information and you consent to us collecting, using, disclosing and otherwise processing your personal information as detailed in our Privacy Notice. We offer more than just airfare for students; we offer fares for Youth (ages 16-25), Faculty and airfare for everyone else. We will ask you for details about your experience to forward to our technical support team. We offer more than just airfare for students; we offer fares for Youth (ages 16-25), Faculty and airfare for everyone else. Please ask us to confirm what protection may apply to your booking. I have questions about baggage. Then, on that page pick the best promo code, or deals, you interested and click the 'View Coupon' button. Some travel services made available by StudentUniverse are subject to additional rules, such as airline ticket eligibility and fare rules, including minimum and maximum age restrictions. If any part of a payment is non-refundable, the merchant must declare this fact in a written No Refund or Cancellation Policy to that customer before the refund is processed. Please note, your ticket may still be subject to StudentUniverse cancellation fees as per the penalties listed under the rules of your ticket. Please contact your airline or refer to its website for detailed information regarding their checked baggage policies, or alternatively please visit www.libertytravel.com/flights/baggage-fees.jsp for more information.
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